Sales and Marketing Assistant

Summary

Join ZigZag as a Sales and Marketing Assistant (E-Commerce) and play a critical role in the smooth operation of online activities for leading automotive brands. You will manage order fulfillment, liaise with suppliers, provide customer support, and contribute to marketing efforts across social media and email. Responsibilities include monitoring Shopify orders, using Cin7 for order management, scheduling social media posts, and creating email newsletters. The ideal candidate has experience with Shopify and Cin7, excellent communication skills, and is highly organized. While not essential, experience in the automotive aftermarket and familiarity with Canva and other marketing tools are beneficial. The position offers work-from-home flexibility and opportunities for growth within established automotive brands.

Requirements

• Experience using Shopify, especially for fulfilment, tagging, and handling draft orders/quotes
• Familiarity with Cin7 Core (or similar inventory/order platforms)
• Prior experience in customer service or sales support, ideally in an e-commerce setting
• Comfortable communicating with suppliers and customers in a professional and friendly manner
• Experience managing freight quotes and tracking for large or irregular items
• Competent in social media platforms (Facebook, Instagram) and email marketing tools (e.g. Klaviyo or Mailchimp)
• Strong written and verbal communication skills
• Highly organised and able to self-manage priorities

Responsibilities

• Monitor and manage Shopify orders to ensure timely fulfilment, especially pickup and drop-ship orders
• Tag orders with estimated dispatch dates and update as needed
• Liaise with suppliers to obtain tracking, confirm dispatches, and follow up on outstanding orders
• Use Cin7 to review sales orders, confirm pick/pack status, and ensure purchase orders are invoiced correctly
• Verify that Shopify credits have synced correctly and are authorised
• Schedule and post daily content on Facebook and Instagram across the client's three brands
• Assist in creating and sending one email newsletter per brand each week
• Support promotional campaigns and content updates on the Shopify websites
• Maintain a consistent brand voice and look across all digital content

Preferred Qualifications

• Previous work in the automotive aftermarket, parts, or 4x4 industry
• Experience with Canva, Shopify Flows, and SMS tools like Podium
• A passion for 4WDs, performance vehicles, or off-road culture

Benefits

• Work-from-home flexibility with consistent hours
• Opportunity to grow with established and respected automotive brands
• Exposure to a wide range of responsibilities across eCommerce, sales and marketing
• Supportive team culture and systems already in place