Sales Executive, Customer Service Associate

Summary

Join our team as a French-Speaking Sales Executive / Customer Service Associate and contribute to the success of our payments solutions. This remote position requires 1–5 years of experience and fluency in French and English. You will handle customer interactions, promote payment solutions, provide helpdesk support, and collaborate with internal teams. The ideal candidate possesses strong communication skills, a customer-centric mindset, and problem-solving abilities. Prior experience in payments, fintech, or banking is preferred. This role offers the opportunity to work remotely and make a significant impact on client satisfaction and retention.

Requirements

• 1–4 years of experience in Customer Service (CCE/CSE/CCA), or Helpdesk roles
• Strong communication skills in French (mandatory) and English

Responsibilities

• Handle customer interactions via phone, email, and chat in French and English
• Promote payment solutions and upsell services to prospective and existing clients
• Provide helpdesk support and resolve customer queries efficiently
• Collaborate with internal teams to ensure client satisfaction and retention
• Maintain accurate records of interactions and sales activities

Preferred Qualifications

Prior experience in payments/fintech/ Banking domain is preferred