Associate Customer Marketing Manager

Summary

Join Iterable as an Associate Customer Marketing Manager and help scale our growing Customer Marketing engine. You will play a key role in activating and amplifying the voices of our customers through strategic programs. Responsibilities include managing and growing our customer reference program, maintaining a library of customer stories, partnering with Sales, Comms, and Content, coordinating our customer awards program, planning and executing customer meetups, and tracking program impact. The ideal candidate will have 3+ years of experience in customer marketing or advocacy, strong project management skills, and the ability to collaborate cross-functionally. Bonus points for MarTech experience. Iterable offers competitive salaries, equity, 401(k), medical, dental, vision, and life insurance, paid parental leave, flexible PTO, and various other benefits.

Requirements

• 3+ years experience in customer marketing or advocacy related roles
• Innovative thinker capable of operating both in a strategic capacity and a hands-on/execution capacity
• Strong project management skills and attention to detail
• Comfortable collaborating cross-functionally in a fast-paced environment
• Can-do, positive and excited attitude
• Outside the box, innovation and creative thinker
• Experience with Salesforce reporting and data management

Responsibilities

• Manage and grow our customer reference program across sales stages and marketing campaigns
• Maintain an up-to-date library of customer stories, quotes, and referenceable contacts
• Partner with Sales, Comms, and Content to identify and activate champions across use cases, industries, and segments
• Coordinate all aspects of our customer awards program, from nominations to winner selection to storytelling
• Plan and execute engaging customer meetups—both virtual and in-person—designed to foster connection and learning
• Track and analyze programs/campaigns for impact on product adoption, retention and advocacy

Preferred Qualifications

Experience working in MarTech

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation