Sales Operations Supervisor

Summary

Join Kraken as a Sales Operations Supervisor and lead a team of analysts in optimizing sales processes, enhancing team productivity, and driving revenue growth. You will play a critical role in scaling sales operations, refining workflows, managing systems like HubSpot, and producing data-driven insights. This hands-on position requires experience with HubSpot or equivalent CRM, data analysis, and sales workflow optimization. The ideal candidate is passionate about enabling high-performance sales teams, thrives in fast-paced environments, and has a strong understanding of the cryptocurrency world. This fully remote position offers the opportunity to make a significant impact on a global team.

Requirements

• Hands-on experience with HubSpot (or equivalent CRM), including pipeline management and sales enablement
• Proven ability to analyze sales data, build dashboards (e.g., in AWS QuickSight or Excel), and translate insights into actionable recommendations
• Proven track record of streamlining sales workflows, identifying bottlenecks, and implementing scalable processes across teams and geographies
• Effective people leadership with experience managing analysts, plus strong communication skills for aligning with Sales, Marketing, and Finance stakeholders
• Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends
• Working or at least personally involved with and part of the local crypto community
• Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclemendments document

Responsibilities

• Drive core sales operations processes that enhance team productivity and revenue performance
• Optimize our use of HubSpot and other sales tools to ensure high adoption, data quality, and pipeline accuracy
• Improve sales reporting and analytics using AWS QuickSight, CRM data, and other internal data sources, to deliver actionable insights to stakeholders
• Supervise and mentor a team of analysts, providing direction, feedback, and growth opportunities
• Work closely with Sales, Marketing, BizOps, Finance, and Product to ensure alignment on metrics, territory planning, and operational goals
• Identify inefficiencies in the sales funnel and recommend enhancements to increase conversion rates and reduce friction

Preferred Qualifications

Hands on experience with and understanding of Kraken products, primarily our institutional-grade offerings