Senior Account Manager

Summary

Join Experian Insurance Services and help transform how people shop for home and auto insurance! This fully remote position offers the chance to support customers via chat, email, and phone, answering questions, updating policies, and guiding them through insurance options. You will resolve issues efficiently and deliver exceptional customer experiences. You'll manage customer accounts, communicate effectively across multiple channels, utilize insurance systems, and provide consultative guidance on insurance products. Cross-selling opportunities will also be explored, and collaboration with other teams is key. Staying current on industry trends and regulations is essential.

Requirements

• Five (5+) plus yeas of experience in sales or call center environment with empathy to client needs
• Active Property & Casualty insurance license with 1 year of insurance industry experience
• Experience using multiple insurance systems
• Organize customer accounts and documentation
• Familiarity with personal insurance products, industry trends, and regulatory requirements
• A consultative and empathetic approach to client interactions
• Represent Experian Insurance Services with integrity and reliability
• Comfortable working in an environment that is adjusting to evolving processes and customer needs
• Work Schedule: Availability to work Monday through Friday between 8:30 AM – 5:00 PM MST

Responsibilities

• Manage customer accounts for personal insurance policies, including renewals, rewrites, and additions
• Communicate with clients through multiple channels—phone, email, chat, and text—to ensure efficient service
• Use multiple insurance systems to access and manage policy information
• Provide consultative guidance on insurance products, helping customers understand their options and make informed decisions based on their needs
• Cross-sell additional lines of business (e.g., auto, home, and umbrella) by identifying opportunities to enhance coverage
• Assist third parties (such as mortgage companies or lienholders) with policy documentation and changes
• Collaborate with other teams to provide a seamless and positive customer experience
• Stay current on industry trends and regulations to better serve clients and maintain compliance
• Participate in ongoing training to improve your knowledge
• Contributing to a fun, collaborative team environment where customer focus and teamwork are top priorities

Benefits

• Great compensation package including uncapped commission
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays