Sales Specialist

Summary

Join Fever, a leading tech platform for culture and live entertainment, as a Sales Support Specialist to support the sales efforts of the Fever for Business (F4B) team. You will provide exceptional customer service, manage inbound inquiries, and assist in lead generation. The ideal candidate possesses excellent communication and sales skills, attention to detail, and a strong desire to contribute to F4B's growth. Responsibilities include owning group sales for Fever events, understanding event dynamics and target segments, working with PMs to drive large group sales, managing incoming group requests, supporting customer purchases, processing payments and ticketing, and maintaining accurate sales records. The role requires excellent communication and interpersonal skills, a structured approach to work, fluency in French and English, the ability to work independently and remotely, and preferred experience in customer service or sales support. Fever offers various benefits including health insurance, Gympass membership, flexible remuneration, event discounts, a central Madrid location with potential travel, remote work flexibility, professional growth opportunities, a great work environment, free food and drinks, and early salary access.

Requirements

• Excellent communication and interpersonal skills
• Structured approach to work and good prioritization skills
• Languages: French must, English must, other languages desirable
• Ability to work independently and as part of a remote team

Responsibilities

• Own groups sales for a list of Fever events
• Understand each event dynamics, target segments and sales options for groups
• Work with PMs to drive large groups sales, helping them with feedback and recommendations
• Close and process sales from large groups inbound requests
• Manage incoming group requests via mail, phone, chat, etc. from customers
• Support customers when trying to buy group tickets, solving questions and inquiries
• Process payments and ticketing
• Maintain accurate and up-to-date records of client interactions and sales activities

Preferred Qualifications

Previous experience in customer service, sales support, or a related role is preferred

Benefits

• Opportunity to have a real impact in a high-growth global category leader
• Health insurance
• Gympass membership
• Flexible remuneration with a 100% tax exemption through Cobee
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• We have free food, drink, and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow