Sales Supervisor

Summary

Join Resident, a rapidly growing omnichannel retailer, as a Sales Supervisor and play a critical leadership role in driving revenue growth and coaching a high-performing sales team. You will be responsible for mentoring, sales coaching, and performance optimization to ensure a world-class customer experience. This remote position requires expertise in sales metrics, leadership, and communication skills. The role involves developing sales training initiatives, promoting best practices, and collaborating cross-functionally to achieve business goals. You will analyze performance data, share feedback with leadership, and ensure key performance indicators (KPIs) are consistently met. This role requires availability during key holidays and some weekends.

Requirements

• 2+ years of people management experience with a strong sales background, preferably within a call center or remote sales environment
• Proficiency in key sales metrics such as SLA, AHT, CSAT, ACW, conversion rates, AOV, and upsell rates, and the ability to translate these metrics into actionable sales strategies
• Exceptional leadership and team-building skills with the ability to coach, inspire, and foster a sales-driven mindset across a team
• Excellent communication skills, with the ability to effectively communicate complex product details and sales strategies in both written and spoken English
• Proven ability to leverage Feature/Benefit selling and emotion-based selling techniques to align products with customer needs and close sales
• Highly organized, with an exceptional ability to prioritize, manage time effectively, and handle multiple initiatives concurrently
• Tech-savvy, with the ability to quickly adapt to new sales platforms and systems to streamline workflows and enhance team performance

Responsibilities

• Serve as a sales subject matter expert, guiding agents on products, policies, and processes to help close deals and maximize revenue
• Deliver real-time, high-impact coaching focused on conversion, upselling, and closing techniques
• Partner with sales leadership to execute strategies that boost top-line growth, drive KPIs, and increase AOV
• Collaborate closely with the BPO sales team to align strategies, drive performance, and ensure achievement of overall business goals
• Develop and lead sales training initiatives to ensure agents are equipped with the skills and tools needed to thrive in a competitive space
• Promote sales best practices—including inbound/outbound strategies and emotion-based selling—to improve close rates and customer experience
• Collaborate cross-functionally to align sales efforts with broader customer experience goals
• Build a high-performance culture through motivation, constructive feedback, and consistent performance support
• Provide ongoing coaching and development to ensure sales specialists meet and exceed their targets
• Partner with Workforce Management to ensure SLAs, conversion rates, CSAT, AHT, and other critical metrics are consistently achieved
• Analyze performance data to identify trends, inform coaching, and align team strategy with business objectives
• Share feedback with leadership to improve sales execution, customer satisfaction, and product performance

Preferred Qualifications

A strong self-starter with the ability to thrive in a remote, fast-paced environment. Experience in startup, DTC, or e-commerce sales environments is a plus

Benefits

• Remote-first workplace (since 2016!)
• Competitive salary
• Annual bonus potential
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• ���Take what you need” PTO
• Wellness benefits
• Online learning resources & training
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!