Sales Operations Analyst

Summary

Join NICE, a global leader in software solutions, as a Sales Operations Analyst. Empower data-driven sales decisions by managing Salesforce.com, reporting tools, and advanced analytics. Support strategic initiatives, ensure operational compliance, and drive continuous process improvement. Conduct regular audits, oversee attainment reporting, and champion project completion. Leverage market research and sales data to foster fact-based decision-making and optimization. Enjoy a hybrid work model (NICE-FLEX) with 2 days in the office and 3 days remote. NICE offers a collaborative and creative work environment with ample opportunities for growth and development.

Requirements

• Bachelor's degree with 3-5 years of experience in data analysis and written reporting
• Excellent problem-solving skills and the ability to efficiently manage and prioritize multiple tasks
• Proficiency in Microsoft Office Suite with advanced Excel skills
• Strong interpersonal skills for clear communication across all levels and excellent organizational skills

Responsibilities

• Providing ad-hoc analytical and operational support as the sales operations require
• Determine data quality and accuracy by reviewing closed deals and pipelines
• Prepare and resolve quote-related queries to streamline sales processes
• Enhance collaboration with Sales to identify and execute improvement opportunities, aiming to reduce errors and enhance data quality
• Provide ad-hoc analytical and operational support, including data management, reconciliation, cleansing, and analysis
• Administer workflow management and administration primarily in Salesforce, ensuring smooth operations
• Produce regular and ad-hoc reports and dashboards using Salesforce, Tableau, Power BI, Excel, or Google Sheets
• Participate in strategic and tactical projects to support overall business objectives

Preferred Qualifications

• Prior experience with Salesforce.com administration, service operations, SaaS businesses, and B2B sales is a plus
• Experience with Salesforce report building and administration preferred

Benefits

2 days working from the office and 3 days of remote work, each week