Sales Training Specialist

Summary

Join ISTA Personnel Solutions South Africa, a global BPO company, as a Sales Training Specialist! Partnering with a USA-based client in the private-pay addiction treatment space, you will develop and lead a training and quality assurance program for an onshore team of inbound sales representatives. This remote role requires healthcare sales experience and the ability to coach and train representatives to convert leads with empathy and professionalism. You will design and implement a sales training program, coach agents, provide performance feedback, and work with management to align sales techniques with clinical sensitivity. The position requires working USA hours (9 am to 6 pm EST) and a reliable internet connection and power backup. Only South African citizens are eligible to apply.

Requirements

• Proven sales experience in the healthcare industry, ideally in high-stakes, private-pay environments
• Solid background in training, coaching, or leading sales teams
• Clear, confident communication style
• Ability to coach adults, hold attention, and build trust
• Emotionally intelligent and tactful in sensitive care settings
• Basic computer literacy (MS Office, Outlook)
• Comfortable navigating CRM or call systems

Responsibilities

• Design, implement, and continuously improve a custom sales training program for inbound sales reps
• Coach agents to convert inbound calls into patient admissions without sounding scripted or overly sales driven
• Provide regular performance feedback, QA monitoring, and call coaching
• Work closely with management to align sales techniques with clinical sensitivity and patient trust
• Create documentation, scripts, and learning materials as needed
• Use MS Office (Outlook, Word, PowerPoint) for tracking, feedback, and training support