Remote Customer Success/Account Management Intern

Summary

Join Portcast, a Singapore-based B2B SaaS platform, as a CS/Account Management Intern focused on the Japanese market. This role combines new business development, product involvement, and support for existing accounts. You will handle technical queries, generate leads, collaborate with channel partners, and contribute to sales pipeline growth. The internship offers hands-on experience, accelerated growth, and a remote-first culture within a diverse global team. You will gain valuable experience in a fast-paced, innovative environment, directly impacting the business and customers. This is an excellent opportunity to contribute to a high-performing team shaping the future of the logistics industry.

Requirements

• Currently enrolled in a Bachelor’s or MBA program with a focus on business, marketing, or a related field
• Exposure in sales and business development
• Native-level proficiency in Japanese and fluency in English, with excellent communication skills in both languages
• Knowledge of Japanese business etiquette and cultural norms to effectively engage with local clients
• Ability to build and maintain strong relationships with channel partners and leverage their networks for sales opportunities
• Strong interest in the logistics & shipping industry or related sectors
• Proactive and self-motivated with the ability to work independently and as part of a team
• Excellent research and analytical skills, with the ability to gather and interpret market data
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously

Responsibilities

• Assist in managing trials and expanding existing accounts
• Translate between Japanese and English to facilitate seamless communication between the sales and technical teams, ensuring a smooth handover of accounts post-sales
• Ensure high-quality lead generation in the Japanese market to support sales growth
• Collaborate effectively with our channel partners in Japan to coordinate sales efforts and leverage their networks, enhancing sales opportunities and market reach
• Contribute to a smooth and efficient lead generation process, resulting in a robust sales pipeline
• Collaborate with marketing and product teams to refine sales assets and product offerings to suit the Japanese market
• Maintain accurate records of sales activities and customer interactions in the CRM system
• Provide regular updates on sales & lead generation activities, pipeline status, and challenges

Benefits

• Hands-on Accountability and Ownership: Gain direct experience with high levels of responsibility and ownership, managing your tasks in a lean, global startup environment
• Accelerated Growth: Benefit from a steep learning curve as you work on cutting-edge projects and see the direct impact of your work on the business and our customers
• Rewarding Work: Make an immediate positive impact with high levels of ownership and see the direct results of your contributions on our customers, company financials, and product evolution
• Remote-first Culture: Enjoy the flexibility of a remote work setup, with a culture of ownership at every level where we encourage you to do your best work, even when no one is watching
• Global Community: Join a diverse team from 10+ countries, driving innovation and performance through our varied backgrounds and perspectives