Marketplace Vendor Partner Success Manager

Summary

Join the Marketplace Team at Fleetio as a Vendor Partner Success Manager and contribute to the company's growth by managing vendor relationships and driving GMV growth.

Requirements

• Industry Expertise: 3+ years of experience in the automative repair industry with exposure to fleet managed maintenance programs and/or automotive retail fleet account programs
• 2+ years in a software company in a customer success/account executive role
• Functional Expertise: Activating, onboarding, enabling, and supporting automotive retailers on national fleet maintenance programs (transaction approvals, digital shop tools, billing, etc), or, managing the day-to-day relationship between your company’s national fleet account program and fleet management companies
• Sales Exposure: Ability to articulate a value proposition and overcome objections
• Cross-functional Collaboration: Ability to work across diverse teams in a matrixed environment
• Adaptability: Comfort in dealing with the ambiguity and pace of working in a fast-paced startup-within-a-scaleup environment
• Communication Skills: Excellent verbal and written communication skills
• Analytical Skills: Solid analytical, decision-making, and problem-solving skills
• Proactive Mindset: Proactive, hands-on mindset with solid time management skills and ability to manage products and meet deadlines
• Relationship building: Ability to establish and maintain a constructive, positive, and collaborative relationship with partners, coworkers, and vendors
• Technical proficiency: Highly proficient in computer skills, including Google Suite, Slack, CRM, and software/channel sales tools
• Core Values: Embody our values of intelligence, intensity, integrity, and ownership

Responsibilities

• Source, build, maintain, onboard and enhance relationships with a diverse range of marketplace vendors including National, Regional, Mobile and Independent Maintenance Shops
• Support and manage seamless onboarding experience for new Marketplace partners
• Serve as Tier 2 customer support for vendor issues
• Regularly assess success metrics and vendor relationship and work with the vendor on any issues or discrepancies promptly to implement improvements/solutions
• Identify and champion process and product gaps, partner needs, and other insights to improve the Partner experience
• Collaborate with internal teams including Partnerships, Product, and Support to drive successful outcomes for Partners and Fleetio customers
• Be the face of Fleetio to our Marketplace partners, providing leadership within Fleetio on industry trends and emerging vendors

Benefits

• Multiple health/dental coverage options
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend- $125 quarterly
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012 #LI-REMOTE