Salesforce Administration Manager

Summary

Join KnowBe4 as a Salesforce Administration Manager and lead a team in managing and developing our Salesforce deployments. You will ensure compliance and change management standards, handle administrative functions, and collaborate with internal teams. Responsibilities include coordinating projects, reviewing configurations, handling administrative tasks, and providing ongoing maintenance. You will also assess operational risks, implement solutions, and collaborate with stakeholders. The role requires strong communication, problem-solving, and management skills. KnowBe4 offers a fun and engaging work environment with various benefits.

Requirements

• Bachelor’s Degree in information technology, related field or equivalent experience
• Minimum 5 Years of applicable Experience as a Salesforce Administrator for the Sales Cloud
• Minimum 2 Years of management experience
• Minimum 2 Years Experience with Database Data Management
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Salesforce workflow, flow, process builder, report, dashboard, and other configuration skills
• Salesforce dataloader
• Strong verbal and written communications
• Excellent time management and organization skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Creative and analytical thinker with strong problem-solving

Responsibilities

• Coordinate the Salesforce administrator team to ensure smooth execution of projects and achieving deadlines
• Align on-going configuration efforts to compliance standards and overarching architectural goals to ensure scalability
• Review/analyze current configuration for errors to recommend solutions, execute those solutions, and actively reduce technical debt
• Handle administrative functions including workflows, process builders, flows, dashboards, reports, and various system configurations
• Perform installed package and integration upgrades as needed
• Assess operational risks and propose technical solutions that will meet service expectations
• Define and implement focused monitoring and analysis to further enhance the environment
• Field internal requests or issues from team members; assess common challenges of users; and then devise and implement solutions, automated processes, or documented procedures
• Develop, test, review, debug, document, enhance and integrate components to ensure that systems meet functional requirements and business needs
• Provide ongoing maintenance of applications and systems, working with key members to complete projects and troubleshoot issues. Evaluate and follow through on issues and problems until resolved or escalated
• Collaborate with Internal IT and InfoSec departments to ensure application performance, security and availability expectations are met
• Collaborate with stakeholders on gathering project requirements, subsequent build, and rollout
• Review work of the junior administrator(s), as well as the database manager(s) to ensure the quality of Salesforce, and its data
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Preferred Qualifications

• Experience with Copado
• Certified Salesforce Advanced Administrator (ADM 301)
• SLDC/Copado experience

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code