Salesforce Business Analyst - Senior

Summary

Join CoreSphere as a Senior Salesforce Business Analyst and play a key role in delivering successful Salesforce projects. You will serve as a liaison between stakeholders and the technical team, gathering requirements, analyzing workflows, and developing solutions. This 100% remote position requires strong communication and collaboration skills, experience with Agile methodologies, and proficiency in Salesforce configurations. As a Subject Matter Expert (SME) for our CareSphere product, you will lead implementations, training, and demos. You will need a minimum of 5 years of experience in business analysis and Salesforce implementation. CoreSphere offers competitive pay and benefits.

Requirements

• Bachelor’s degree in business, Engineering or Computer Science or similar
• Minimum work experience: 5 years of experience as a Business Analyst with end-to-end Salesforce implementation experience
• Minimum 5+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment
• Minimum 5 years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps
• Excellent interpersonal, listening, oral, and written communication skills
• Strong analytical skills with accuracy and attention to detail
• Ability to manage multiple tasks in a team-based environment
• Experience working with sandbox and production environments
• Demonstrated adherence to Salesforce.com best practices
• Experience conducting simple to complex Project Demos and Sprint Demos
• Excellent listening, oral, written, and presentation skills
• Excellent analytical skills, as well as accuracy and attention to details
• Experience working in JIRA, Confluence, or other Agile project management tools
• Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint
• Candidate must be authorized to work in the United States

Responsibilities

• Serve as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle
• Collaborate with stakeholders to identify business needs, translate them into detailed, actionable requirements, and document these as high-quality User Stories, Use Cases, or Business Requirements Documents
• Evaluate existing workflows, identify inefficiencies, and recommend optimizations to enhance business performance
• Participate in Agile ceremonies, including daily Scrums, Sprint planning, Sprint reviews, and retrospectives
• Work closely with the Scrum Team to groom user stories, support sprint execution, identify and resolve team impediments, and ensure the quality of deliverables
• Create Test Plans and Test Cases, conduct solution testing, and facilitate UAT sessions with stakeholders, incorporating feedback through enhancements and bug fixes
• Develop training guides and lead training sessions for end-users to ensure successful adoption of Salesforce solutions
• Take ownership of new Salesforce product implementations, becoming a Subject Matter Expert (SME) to configure, demo, and train users effectively
• Collaborate with project managers to maintain clear and consistent communication with clients and stakeholders, aligning expectations and ensuring successful project outcomes

Preferred Qualifications

• Salesforce Administration Certificate is required
• Certified Scrum Master, is desirable
• Salesforce Business Analyst Certification, is desirable
• Salesforce Service Cloud Consultant Certification, is desirable

Benefits

• Competitive Pay
• Paid Time Off
• Sick Leave
• Public Holidays
• STD/LTD
• Health and Dental
• 401(k)