Salesforce Delivery Manager

Summary

Join Kicksaw, a leading Salesforce consulting firm, as a Delivery Manager. Lead and develop a team of Salesforce professionals, fostering collaboration and growth. You will be responsible for client relationship management, project delivery, and team development. This role requires extensive Salesforce and management experience, along with specific certifications. The position offers a competitive salary, comprehensive benefits, unlimited PTO, and a fully remote work environment (US/Canada). Kicksaw values diversity, equity, and inclusion, creating a supportive and inclusive work environment.

Requirements

• 4+ years of experience managing highly technical teams
• 7+ years of experience working within a Salesforce environment
• 7+ years of experience working within technology/SaaS
• Hands-on Salesforce administrator experience
• Required 1 certification: Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Business Analyst, or Platform App Builder
• Prior experience working in an Agile environment
• Proficiency with Agile methodologies and tools
• Prior experience working with technical resources (Architects, Developers, Admins)
• Prior experience working and managing in a Salesforce consulting environment
• Prior experience managing a team in a high-growth environment
• Strong task and client management skills
• Prior experience managing client escalations, having strategic alignment conversations, and conflict resolution at an executive level
• Ability to work with and manage multiple clients and projects simultaneously
• Prior experience within high-tech SaaS project management experience, including gathering requirements from the client, tracking and planning projects, and working with business stakeholders within a cross-functional matrix environment
• Proven ability to demonstrate and drive for results and accountability of business needs

Responsibilities

• Create training, development, and career progression programs for team members
• Foster a collaborative environment for team members to learn, grow, and challenge one another
• Create clear lines of communication and foster a strong working relationship that supports the success of the individual Pod team members
• Navigate interpersonal situations objectively, partnering with People Operations to administer coaching plans when needed
• Champion diversity, equity, and belonging to create an inclusive environment for all teammates
• Provide continuous and actionable feedback and act as a sounding board for wins, losses, and lessons learned
• Partner with People Operations to identify, hire, and retain team members
• Break down internal barriers to deliver high-quality work
• Contribute to Delivery-related projects that help build a scalable environment
• Monitor both work quantity and quality for Pods
• Develop vision, strategy, and roadmap for the customer journey
• Act as the first point of escalation and contact for clients to support team members
• Help create and monitor customer experience metrics such as CSAT and Client Retention
• Work hand-in-hand with our Sales team and Delivery consultants on supporting pre-sales activities
• Contribute to Kicksaw at a leadership level, be an advocate of our brand, and help Kicksaw grow and scale
• Act as a steward of Kicksaw’s finances by managing Pods as profit centers, keeping track of client discounts, lost revenue, and profit and loss (P&L)
• Strive for the best at the individual, team, and company level

Preferred Qualifications

• Experience working and managing in a Salesforce consulting environment
• Experience managing a team in a high growth environment
• Additional Salesforce certifications
• Project Management Professional (PMP) certification
• Certified Scrum Master (CSM) certification

Benefits

• Competitive pay
• Comprehensive benefits package (medical, dental, & vision)
• Unlimited PTO (with a four-week minimum requested)
• 18 paid company holidays
• 401(k) match / RRSP match
• Technology stipend
• Professional development
• Annual company retreats
• Eligibility to participate in Kicksaw's profit-sharing and employee liquidity programs
• 100% remote (must be based in the United States or Canada)