Salesforce Developer - CRM

Summary

Join the OTIP Group of Companies as a Salesforce Developer - CRM to build applications with no-code and code without compromise, delivering innovative customer experiences using Salesforce and industry standard tools.

Requirements

• Certified Salesforce Platform Developer I. Additional Salesforce certifications are considered an asset (e.g., Certified Salesforce Administrator, Certified Javascript Developer)
• At least 2 years of development experience working with Salesforce CRM platforms
• Experience developing customer-facing interfaces
• Strong knowledge of Apex, JavaScript, HTML, and CSS
• Expertise in building, deploying, and optimizing LWC
• General web development experience
• Strong understanding of Salesforce sharing and security, including but not limited to roles, profiles, permissions
• Demonstrate understanding of cloud technology fundamentals and cloud-based security concepts
• Knowledge of agile methodologies and tools
• Highly analytical individual with advanced problem-solving skills and strong attention to detail
• Highly motivated communicator with strong customer service acumen, capable of coordinating multiple external technology and business partners
• Knowledge of Azure DevOps, and DevOps processes & toolsets (like Gearset, Copado)
• A bachelor's degree in a relevant field

Responsibilities

• Design, develop and implement Salesforce CRM solutions that support OTIP initiatives
• Collaborate with key stakeholders across the business, identify and gather their requirements and needs, and translate them into technical specifications and Salesforce CRM solutions
• Create custom objects, fields, workflows, automations, and reports
• Develop, maintain, and optimize integrations between Salesforce CRM and other systems, ensuring data integrity and seamless data flow
• Conduct testing and debugging activities to ensure reliability and performance of Salesforce CRM solutions
• Troubleshoot and resolve technical issues related to Salesforce CRM implementation, integrations, and data management
• Resolve incidents and problem tickets related to Salesforce CRM solutions
• Work with the TE Security team to maintain the security and integrity of OTIP’s Salesforce CRM solutions
• Task Management via Azure DevOps
• Contribute to technical documentation
• Support training on platform capabilities and features and support the creation of training materials
• Support the Salesforce Administrator, as needed
• Keep the Salesforce implementations updated with the latest releases as per OTIP requirements
• Monitor and stay current with Salesforce CRM best practices, new features and updates and proactively identify opportunities to enhance OTIP’s Digital Solutions, improve efficiency and effectiveness

Benefits

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement