Salesforce Digital Experience Designer

Summary

Join NeuraFlash as a Digital Experience Designer and build compelling interactive experiences for users, delivering impactful business value to clients. You will focus on conversational design for voice and text-based solutions, working with a talented AI team. Responsibilities include establishing content strategies and personas, leading requirement gathering, creating client deliverables, collaborating on intent discovery, and working with developers and QA testers. The role requires significant customer-facing consulting experience, 3+ years of UX/UI experience, a relevant degree, and proficiency with design tools. Preferred skills include experience with text-based bots and voice user interfaces. NeuraFlash offers a remote and in-person work environment with flexibility and opportunities for travel, collaboration, and celebration.

Requirements

• Significant customer-facing consulting experience
• 3+ years of user experience and user interaction work experience
• Degree in design, user experience, communication, or a related discipline
• Experience crafting mockups and prototypes to effectively communicate design ideas
• Comfortable using tools like Visio, Lucidchart, Figma, or InVision
• Ability to get hands on in a conversational platform with a graphical builder interface
• Ability to collaborate with a cross-functional team to create rich end user experiences
• Willing and able learner of new technologies (e.g., Salesforce Einstein and Agentforce, Amazon Lex, Google Dialogflow)
• Outcome oriented storytelling ability, demonstrating client return on investment

Responsibilities

• Establish the content, strategies, and persona for both voice and text-based automated solutions
• Lead requirement gathering and client design sessions
• Create client-facing deliverables with a specialized focus on user interaction and experience
• Collaborate on intent discovery and natural language models
• Work with developers and QA testers throughout the project lifecycle
• Help drive success criteria and reporting
• Provide analysis and recommendations for deployed solutions
• Contribute to and maintain design systems across platforms
• Design and prototype products and provide product feedback

Preferred Qualifications

• Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)
• Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
• Knowledge of Salesforce Service Cloud or Sales Cloud
• Experience with prompt writing and generative AI powered platforms

Benefits

• Remote & In-Person work options
• Travel opportunities (up to 25%)
• Flexible work hours
• Collaborative work environment
• Opportunities for celebration and team building
• Flexible work location options (US, Canada, Colombia)