Senior Solutions Architect

Summary

Join BigCommerce's BizApps team as a Senior Solutions Architect and contribute to the support, maintenance, and continuous improvement of core business systems. You will provide strategic solutions, architecture design, and recommendations to ensure solution integrity, compliance, and security across BigCommerce's business units. This critical role involves identifying and selecting appropriate services, evaluating technologies, translating business requirements into architectural blueprints, and collaborating with development teams. You will also mentor associate engineers and application support staff. The ideal candidate possesses extensive experience in SaaS implementations, iPaaS solutions, Martech, and digital platforms, along with strong leadership and communication skills.

Requirements

• Bachelor’s degree in computer science or information systems or computer engineering, system analysis, or a related field, or equivalent work experience
• A minimum of 8 years of experience creating the technical architecture for complex SaaS implementations
• 5+ years of experience with an iPaaS solution
• 5+ years of experience in delivering Martech /Go-to-Market technology solutions (CRM, CMS, CDP, marketing automation)
• 5+ years with Digital Platforms, Hybrid Cloud Architectures, Solution architecture, middleware platforms, Big Data, SaaS, PaaS
• 5+ years in at least two IT solution development disciplines (technical or infrastructure architecture, network management, application development, middleware, database management or cloud development)
• 5+ years of leadership experience in large scale technology architecture definition, and integration of new technologies and solutions
• 5+ years of leading architecture teams in developing architecture road maps, reference architectures, and evangelizing adoption of architecture principles in the design and delivery of technology solutions
• Experience delivering digital platforms or services that involve complex data, transactions or integrations
• Solid understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models
• Solid understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt
• Experience developing architecture blueprints, strategies and roadmaps
• Experience delivering presentations to senior-level executives and technical audiences

Responsibilities

• Design, build and architect solutions which support consistent information architecture, visual standards, interaction patterns, and use cases across BigCommerce’s technology stack
• Create architectural designs to guide and contextualize solution development across products, services, projects and systems (including applications, technologies, processes and information)
• Provide deliverables like standard definitions, reference models and architecture designs to support architectural governance to assess the impact of new and ongoing technology investment
• Understand and interpret business problems and design technology solutions. Develop an understanding of the business strategy drivers and the business problems to be solved by a given solution
• Translate business and technical requirements into an architectural blueprint to achieve business objectives, and documents all solution architecture design and analysis work
• Assess existing and future solutions requirements and support vendor selection
• Document and communicate post-launch collateral to be used by sustaining teams for reference, which include but are not limited to workflow diagrams, process documents and frequently asked questions
• Raise risks and communicate opportunities to management and stakeholders as they arise
• Collaborate with development team to enhance existing applications and develop new applications
• Provide mentoring and training to associate engineers and Application Support staff on tasks and small projects

Preferred Qualifications

• Salesforce.com Certified Architect
• Certified ScrumMaster
• Experience with Zuora and Workday
• Experience with Marketo or other marketing platforms
• Experience with Salesforce Community and Knowledge
• Experience with large Salesforce Orgs with 750+ users
• Experience with Salesforce CPQ
• Experience with AWS Cloud and integration
• Experience in implementing DevOps, Information security and Open-source tools