Salesforce Engineer

Summary

Join Hitachi Digital, a leading digital transformation company, and lead the end-to-end customer experience. Coordinate and resolve critical technical issues, ensuring timely problem-solving. Research, document, and prioritize customer issues, utilizing internal tools and escalation teams. Develop and maintain technical expertise in assigned product areas to assist customers. Provide peer mentorship and create knowledge base materials for operational efficiency. Deliver advanced technical support while ensuring customer satisfaction. Design, develop, test, and implement customized Salesforce solutions using Apex, Visualforce, and Lightning components. Investigate and resolve complex technical issues, providing detailed explanations to users.

Requirements

• Experience: 18+months in Salesforce Development and Integration
• Apex (JavaScript), HTML, SQL, strong problem-solving skills, and analytical thinking
• As a Salesforce developer you have knowledge of the technical domains of Salesforce including the various cloud platforms, programmatic development, declarative solutioning and integrations
• Ability to perform automated testing and write unit tests
• Understanding of E2E lifecycle of Salesforce development collaborating with multiple engineers
• Experience integrating Salesforce with external systems & applications
• Knowledge of Salesforce APIs (SOAP, REST, Bulk, Metadata) and best practices for common integration scenarios
• Front-end development experience with Lightning Web Components
• Knowledge of integrations, 3rd party integration tools, ETL with Salesforce
• Knowledge of Object-Oriented Analysis and Design, database design and software development lifecycle

Responsibilities

• Lead the complete end-to-end customer experience
• Coordinate and run the resolution of critical technical issues, ensuring timely and complete problem solving to technical challenges and business issues
• Demonstrate the ability to research, document, and prioritize customer issues, using internal tools and escalation teams as vital, as well as prioritizing and managing time effectively in a fast-paced environment
• Raise issues to Product Engineering, when required
• Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers
• Provide peer mentorship to team members through a Swarming framework
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community
• Provide advanced technical support while ensuring that customer satisfaction is achieved
• Experiencing designing and implementing high-scale distributed systems
• Understanding of scaling, availability and operational concerns for large systems
• Responsible for designing, developing, testing, and implementing customized solutions on the Salesforce platform by utilizing Apex coding, Visualforce, and Lightning components to meet specific business needs
• Investigating and resolving complex technical issues reported by users
• Debugging production code to identify root causes of bugs and system errors
• Providing detailed technical explanations to users with varying levels of technical expertise
• Participate in technical design sessions; develop technical solution documentation aligned with the business objectives
• Develop, test, and document custom development, integrations, and data migration elements of a Salesforce implementation
• Troubleshoot and fix the issues
• Work with teams to identify problems and determine the appropriate tools for addressing them

Preferred Qualifications

Familiarity with Certinia PSA is desirable

Benefits

• We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing
• We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent)