Senior Salesforce Engineer

Summary

Join PointClickCare as a Salesforce Developer III and play a key role in defining and developing system requirements for internal business partners. Collaborate with analysts to validate business needs, develop and maintain Apex code, design and build customized solutions in various Salesforce apps, and provide technical support. Lead the development of technical documentation and training. This role requires strong cross-functional collaboration, a continuous-improvement mindset, and excellent communication skills. The ideal candidate will have extensive Salesforce experience and relevant certifications. PointClickCare offers a wealth of opportunities and a vibrant culture, along with competitive benefits.

Requirements

• University degree or College diploma
• Salesforce Administrator certification
• Salesforce Platform App Builder certification
• Salesforce Platform Developer I certification
• 5+ years’ experience as Salesforce Developer in a Saas or Technical Work environment
• Expert understanding of Salesforce.com Sales & Service Cloud key concepts, including. Campaign Management, Lead Management, Opportunity Management, Territory Management & Case Management

Responsibilities

• Collaborate with the Business Analysts and Application Analysts to validate business requirements, considerations (security, scalability, limits), and determine when to use declarative versus programmatic methods adhering to Salesforce best practices
• Develop and maintain Apex (classes and triggers) to extend Salesforce in a scalable manner, to support business requirements
• Design, configure and build customized solutions in Salesforce Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, BillingPlatform and other integrated Salesforce apps
• Maintain code documentation and write / maintain test classes for all custom development
• Perform technical support processes and activities for the implementation of new or existing applications
• Evaluate new products and services to judge their suitability for use
• Preliminary research and investigation of software and technologies
• Provide long term design guidance to ensure a healthy Salesforce environment in the future
• Coach and mentor peers on Salesforce development best practices

Preferred Qualifications

• Experience with Conga and Kantata are a must
• Revenue Cloud, CPQ, Netsuite, and EHR work experience (Highly preferred not required)
• Proven business process acumen
• Proficient in Apex, JavaScript, and LWC
• Demonstrating strong written and verbal communication
• Collaborating across multiple internal teams
• Demonstrating organization, time management, and multi-tasking skills
• Communicating with technical and non-technical audiences
• Expertise with DevOps processes and tools like Copado
• Salesforce Platform Developer II Certification (preferred)

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities