Salesforce Full Stack Developer

Summary

Join Expedite Commerce as a Full-Stack Salesforce Developer Support and be the first point of contact for customers facing technical challenges. You will leverage Salesforce's capabilities to ensure a positive user experience, exceeding customer expectations. Responsibilities include serving as a technical SME, resolving critical issues, researching and prioritizing customer problems, collaborating with the product team, and developing knowledge base materials. This role requires a Bachelor's degree in Computer Science or equivalent experience, 4+ years of work experience, and at least 2 years of Salesforce Development experience. Salesforce certifications are also required. The position offers a fully remote work opportunity, health insurance, PTO, paid professional training, and strong onboarding programs.

Requirements

• Bachelor's degree in Computer Science or equivalent experience and 4+ years of work experience in Engineering, Programming, or Technical Support
• Min 2+ years of Salesforce Development Experience
• Excellent written and verbal communication skills
• Demonstrated skills in Customer Support or Customer Service in a customer-facing role
• Ability to effectively prioritize and advance customer issues, as the need arises
• Ability to multi-task and perform effectively under pressure
• Experience with Salesforce and/or CRM applications and other cloud-based technologies
• Salesforce Active Certifications; Admin 201, Adv. Admin, Platform App Builder, or Platform Developer 1

Responsibilities

• Serve as Technical SME in the Success organization responsible for enhancement technical design and support technical troubleshooting
• Exceed customers' expectations and experience in a way that results in high customer satisfaction
• Coordinate and run the resolution of critical technical issues, ensuring timely and complete problem solving to technical challenges
• Research, document, and prioritize customer issues, using internal tools while managing time effectively in a fast-paced environment
• Collaborate on issues with Product Team, when required
• Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community

Preferred Qualifications

• Experience with CPQ and/or Subscription Billing
• Experience with building Salesforce AppExchange products
• Demonstrates an open mindset and willingness to work in a 24x7 operational environment, including rotational shifts, to ensure seamless business continuity

Benefits

• Health Insurance
• PTO
• Leave time
• Ongoing paid professional training and certifications
• Fully Remote work Opportunity
• Strong Onboarding & Training programs