Salesforce Full Stack Developer

closed
Expedite Commerce Logo

Expedite Commerce

πŸ“Remote - India

Summary

Join Expedite Commerce as a Full-Stack Salesforce Developer Support and be the first point of contact for customers facing technical challenges. You will leverage Salesforce's capabilities to ensure a positive user experience, exceeding customer expectations. Responsibilities include serving as a technical SME, resolving critical issues, researching and prioritizing customer problems, collaborating with the product team, and developing knowledge base materials. This role requires a Bachelor's degree in Computer Science or equivalent experience, 4+ years of work experience, and at least 2 years of Salesforce Development experience. Salesforce certifications are also required. The position offers a fully remote work opportunity, health insurance, PTO, paid professional training, and strong onboarding programs.

Requirements

  • Bachelor's degree in Computer Science or equivalent experience and 4+ years of work experience in Engineering, Programming, or Technical Support
  • Min 2+ years of Salesforce Development Experience
  • Excellent written and verbal communication skills
  • Demonstrated skills in Customer Support or Customer Service in a customer-facing role
  • Ability to effectively prioritize and advance customer issues, as the need arises
  • Ability to multi-task and perform effectively under pressure
  • Experience with Salesforce and/or CRM applications and other cloud-based technologies
  • Salesforce Active Certifications; Admin 201, Adv. Admin, Platform App Builder, or Platform Developer 1

Responsibilities

  • Serve as Technical SME in the Success organization responsible for enhancement technical design and support technical troubleshooting
  • Exceed customers' expectations and experience in a way that results in high customer satisfaction
  • Coordinate and run the resolution of critical technical issues, ensuring timely and complete problem solving to technical challenges
  • Research, document, and prioritize customer issues, using internal tools while managing time effectively in a fast-paced environment
  • Collaborate on issues with Product Team, when required
  • Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers
  • Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community

Preferred Qualifications

  • Experience with CPQ and/or Subscription Billing
  • Experience with building Salesforce AppExchange products
  • Demonstrates an open mindset and willingness to work in a 24x7 operational environment, including rotational shifts, to ensure seamless business continuity

Benefits

  • Health Insurance
  • PTO
  • Leave time
  • Ongoing paid professional training and certifications
  • Fully Remote work Opportunity
  • Strong Onboarding & Training programs
This job is filled or no longer available