Salesforce Practice Leader

Summary

Join TELUS Digital as a Senior Director, Salesforce Practice Leader and lead the company's Salesforce practice, driving transformative CRM solutions for clients. You will oversee Salesforce strategy, practice growth, and large-scale project delivery. This high-visibility role requires strategic vision, deep Salesforce expertise, and a proven track record of success. You will build and maintain client relationships, collaborate with sales teams, and lead successful Salesforce implementations. The position involves managing the practice's P&L, leading a high-performing team, and fostering innovation. The location is flexible, with options for working remotely or in a major North American office, and frequent travel is expected.

Requirements

• 10+ years of relevant experience in a leadership role within a top consulting firm or enterprise environment, focusing on Salesforce consulting and implementation
• Proven expertise in Salesforce products, including Sales Cloud, Service Cloud, and integrations with enterprise applications
• In-depth knowledge and experience in Sales Cloud (Sales force automation, Sales Engagement, Sales AI, CPQ, Vlocity), Service Cloud (Service Management, Omnichannel, Field Service, Contact Center), and integrating Salesforce with external platforms using Mulesoft, Informatica, and Jira
• Proficiency in Salesforce UI frameworks, including Salesforce Lightning Design and AngularJS
• Successful track record of delivering large-scale CRM projects in complex, global environments
• Experience leading a Salesforce practice, managing end-to-end implementation lifecycle, and overseeing P&L responsibilities
• Strong client engagement and relationship management skills, with experience advising C-level stakeholders on CRM strategies
• Extensive understanding of Salesforce technologies and their applications across industries, including telecom, healthcare, and financial services
• Deep understanding of Salesforce's capabilities within Sales and Service Cloud environments, as well as integration best practices across different platforms and tools
• Familiarity with the Salesforce ecosystem, including AppExchange solutions, integration patterns, and best practices for CRM transformation
• Knowledge of industry trends in CRM, customer experience, and digital engagement
• Demonstrated ability to inspire and lead diverse teams, driving high performance and results
• Strategic thinker with excellent problem-solving skills, able to balance visionary thinking with pragmatic execution
• Exceptional business acumen with experience in managing P&L and driving profitable growth in a consulting environment
• Outstanding communicator with experience presenting to senior executives and managing stakeholder expectations
• Skilled collaborator, able to work effectively with cross-functional teams to deliver seamless Salesforce solutions that complement TELUS Digital’s broader offerings

Responsibilities

• Define and execute the vision for TELUS Digital’s Salesforce practice, positioning it as a leader in digital customer engagement and CRM excellence
• Scale offerings that align with emerging Salesforce capabilities and market trends
• Scale and evolve the Salesforce practice, developing frameworks, methodologies, and accelerators that enable swift and effective delivery
• Drive growth by expanding TELUS Digital’s Salesforce capabilities and service portfolio
• Build and maintain executive relationships with key clients, serving as a trusted advisor to drive value and client satisfaction
• Ensure that Salesforce solutions integrate seamlessly with clients' business strategies
• Collaborate with sales and account teams to identify new opportunities for Salesforce solutions
• Guide proposal development and lead pursuits that align with TELUS Digital’s vision and growth goals
• Lead the successful execution of large-scale Salesforce implementations, focusing on Sales Cloud, Engagement, Revenue Cloud, CPQ, and Service Cloud
• Oversee multi-disciplinary teams to ensure projects meet client expectations and maintain the highest standards of quality
• Lead the development of advanced capabilities in Sales Cloud, CPQ, Service Cloud, Integration, and UI frameworks
• Oversee the design and implementation of complex Salesforce solutions, ensuring best practices in configuring and customizing Sales and Service Cloud features, as well as integrating third-party applications and tools
• Manage the Salesforce practice’s P&L, ensuring sustainable growth, profitability, and operational efficiency
• Cultivate a high-performing team of Salesforce experts, fostering a culture of collaboration, innovation, and client-centricity
• Mentor and develop team members, supporting career growth and technical excellence
• Introduce innovative tools and methodologies to improve delivery efficiency, quality, and value
• Stay at the forefront of Salesforce advancements to integrate emerging solutions and features into our offerings

Preferred Qualifications

Experience advising C-level stakeholders on CRM strategies

Benefits

Remote work, flexible hours