Remote Salesforce Solution Consultant

Summary

Join Globant Commerce Studio as a Salesforce Marketing Cloud Solution Consultant and play a critical role in the overall success of deal cycles for Salesforce opportunities.

Requirements

• Highly organised
• Business Strategy
• Salesforce Marketing Cloud Implementation: Design and configure Salesforce Marketing Cloud solutions based on client needs, including email marketing, automation, personalization, and data integration
• Campaign Management: Create, manage, and optimize marketing campaigns within Salesforce Marketing Cloud to drive engagement, conversions, and ROI
• Data Management: Ensure data quality and integrity by setting up data extensions, synchronization, and segmentation within Salesforce Marketing Cloud
• Marketing Automation: Develop and automate customer journeys, drip campaigns, and lead nurturing programs to improve customer engagement and retention
• High level understanding of solution architecture
• Emotional intelligence
• Strong written and verbal communication skills
• Effective time management skills
• Strong interpersonal skills
• Ability to collaborate with all departments and functions across the organisation
• Strong negotiation and persuasion skills
• Strong active listening skills
• Strong problem-solving skills
• Quick learner and ability to absorb information

Responsibilities

• Coordinate briefing with the Sales lead to understand the deal opportunity
• Allocate the appropriate resources required to work on the deal
• Review and manage the Jira Solution Consulting board to effectively manage workload
• Create a Solution Consulting plan with all of the steps required to move to a decision
• Creation of a Solution Consulting Strategy as a response to the customer
• RFP documentation review and management
• Lead, direct, and coordinate the team to deliver all the relevant deliverables for the deal
• Lead, direct, and coordinate the team to shape solution options
• Review and interrogate estimates and project plans created by the team
• Creation of project plans* (If the person has a project management background)
• Create a team profile in relation to the estimates and project plan
• Devise commercial options to present to the customer with relevant internal approvals
• Shape the narrative and story to play back to the customer
• Create the presentation/proposal to share with the customer
• Work with the Sales team to understand any feedback from the proposal and ideate on ways to ensure the deal is closed
• Responsible for writing the solution in the SOW document, working closely with the Sales Director who is ultimately accountable
• Responsible for detailing the solution as part of the Sales to Delivery handover
• Partake in retrospectives and ensure learnings are documented and will inform future deals
• Interact with the customer and research to understand the customer's pain points and challenges
• Input information into the central repository so anyone who touches the account understands the background
• Challenge the customer regarding what they are looking to achieve and design/implement (where appropriate)
• Keep up to date with the digital landscape and key technologies including but not limited to Salesforce Marketing Cloud
• Evaluate which technologies may be most appropriate to present/share with the customer
• Keep on top of industry trends and topics
• Provide thought leadership for customer and prospect presentations
• Provide Digital Strategy that demonstrates experience improvements, business growth and technology innovation

Benefits

• Remote Work Opportunities with ultra-flexible working culture
• Semi-Annual Performance Review, 360 Feedback, and Individual Growth Roadmap
• Multiple learning opportunities and Professional Certification Programs
• Working as a part of a Global team in a Multicultural Environment
• Unlimited Paid Annual Leave (after first 12 months of employment)
• Gifted Birthday Leave
• Rewarding Compensation Package