FanDuel is hiring a
Salesforce Business Analyst

Summary

Join FanDuel, a leading sports-tech entertainment company, as a Salesforce Business Analyst and contribute to driving a world-class support organization by empowering the team with the tools, processes, and information they need to deepen customer relationships and deliver amazing results.

Requirements

• Minimum of 2 years of Business Analysis experience
• Minimum of 2 years as a Salesforce administrator or Salesforce App Builder
• Minimum of 2 years of experience implementing CRM solutions from start to finish, including the creation of business requirements and other formal documentation
• Deep knowledge of call center operations, technologies, and customer support tools

Responsibilities

• Proactively coordinate with your assigned stakeholders to identity business requirements and translate them into scalable Salesforce solutions
• Partner with Architects and Developers to transform project requirements into Salesforce design and implementation
• Roadmap all feature requests and asks by stakeholders into an actionable yearly plan
• Work with Architects to express the scope of the project to determine sizing and agreement on delivery dates
• Develop reusable templates and maintain Business Systems Analyst methodology
• Build comprehensive business requirements documents for large-scale Salesforce feature request
• Maintain and coordinate consistent and clear communication with the stakeholders to ensure they are aware of all project updates
• Critically evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into details
• Plan and monitor project scope by ensuring that needs are within the scope of the finalized requirements and communicating any variances to stakeholders and our internal team
• Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications with Salesforce Administrator and functional managers to create training materials and documentation for Salesforce.com users and help train new end users on Salesforce.com and related applications
• Support testing cycles (UAT, regression, system) and Training/Training Materials
• Ensure you have a strong understanding of how your stakeholders leverage Salesforce and the Salesforce configuration that supports their operational processes
• Experience with Salesforce Service Cloud, Omnichannel, Amazon Connect, Salesforce Communities, Einstein Bots and Live Agent

Benefits

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another