Deutsche Telekom IT Solutions Slovakia is hiring a
SAP Administrator

Summary

Join a dynamic team at Deutsche Telekom IT Solutions Slovakia and contribute to the company's goal of providing innovative information and communication technology services. As an independent support specialist, you will be responsible for maintaining service quality, executing project deliverables, and ensuring smooth operation of customers' environments.

Requirements

• Have Secondary education
• Have experience with General IT/PC literacy - Intermediate
• Have HW/SW overview - Basic
• Have Core platform knowledge - Basic
• Have Communication skills, Analytical thinking, Team cooperation
• Speak English – Intermediate (B1)
• Have overview of the ITIL processes

Responsibilities

• Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and according to internal processes (INM, CHM, PRM, DOM)
• 1st and 2nd level INM support
• Execute project and other deliverables in order to fulfil KPIs and management requests
• Smooth and uninterrupted operation of customers’ environment
• Conformity with the internal work instructions and process guidelines within DTAG
• Follow the defined escalation standards in case of deviations
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support

Benefits

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits