Scheduling and Support Specialist

Summary

Join 20four7VA as a Scheduling and Support Specialist VA! This role requires a detail-oriented individual with experience in scheduling and administrative support to provide comprehensive scheduling and support services. You will maintain accurate schedules, respond to officer inquiries, analyze reports, manage documents using PandaDoc, and collaborate on process improvement. The position demands strong attention to detail, excellent communication skills, and proficiency in Slack and Microsoft Office Suite. This is a remote, full-time (40 hours/week) position with a MST timezone shift between 5 pm and 9 am, Monday to Friday. Apply now to join our vibrant community and enjoy competitive rates, weekly payments, paid time off, and various other benefits!

Requirements

• Previous experience in scheduling, administrative support, or a related role
• Familiarity with customer service and support best practices
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Analytical mindset with the ability to identify and resolve discrepancies
• Ability to handle sensitive information with integrity and confidentiality
• Proficient in Slack and Microsoft Office Suite
• Basic understanding of QuickBooks Time Tracking (view-only) and PandaDoc
• Comfortable navigating scheduling and reporting tools

Responsibilities

• Review and maintain accurate schedules
• Cross-check schedules with time punches and identify discrepancies
• Prepare and submit daily scheduling reports by 8 AM Mountain Standard Time (MST)
• Respond promptly to officer inquiries and concerns via Slack or other designated communication tools
• Ensure all officer interactions are documented for legal and operational purposes
• Provide a sense of support and resolution to officers to maintain positive working relationships
• Analyze and review reports related to scheduling and time tracking
• Identify and document inaccuracies or discrepancies in reports
• Utilize QuickBooks (view-only access) to interpret relevant financial and scheduling data
• Use PandaDoc to manage electronic documents, ensuring timely signature collection and organization
• Maintain organized records for all virtual assistant activities and communications
• Follow and refine processes for virtual assistant responsibilities to ensure efficiency and effectiveness
• Collaborate with the COO and team to enhance support processes
• Communicate primarily through Slack for immediate tasks
• Use email for less time-sensitive communication

Preferred Qualifications

Experience working with QuickBooks Time Tracking (view-only access) and PandaDoc

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you