Scheduling Specialist

Summary

Join Bend Health, a company revolutionizing mental health treatment for kids and teens, as a full-time, remote Scheduling Specialist I. You will report to the Director of Care Ops and work 11 AM to 8 PM PST (any US time zone). This role involves managing member scheduling, handling ad hoc requests, assigning providers, prioritizing the scheduling queue, leading platform improvements, coordinating provider PTO, and managing calendars. You will also participate in training and contribute to a mission-driven organization focused on expanding access to mental healthcare. The position requires a Bachelor's degree in a psychology-related field or a coaching certification, tech-savviness, organization, and a passion for helping kids and teens. Bilingual abilities are preferred. Bend Health offers a competitive salary ($40-50K/year), comprehensive benefits, incentives, equity, and a 401k contribution.

Requirements

• Bachelor's in a psychology related field (unlicensed) or certified coach with experience in mental health
• Tech-savvy and comfortable with high volume workloads
• Organized, detail oriented and excited by a dynamic environment
• Warm and engaging
• Passionate about helping kids and teens achieve goals

Responsibilities

• Member scheduling related activities for across all services
• Lead and manage ad hoc scheduling requests such as provider late cancellations, no-shows, bulk provider reassignments, ensuring coverage for members
• Assign new providers to bend platforms
• Lead the scheduling priority work queue, update providers on necessary activities to ensure members adhere to the care schedule
• Lead and drive scheduling related platform implementations, improvements, and processes
• Assist in coordinating provider Paid Time Off requests, ensuring members have coverage for outages
• Manage calendar activities and appointments as necessary
• Participate in training on our proprietary curriculum and collaborative care model

Preferred Qualifications

Bilingual abilities are preferred

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity
• 401k contribution