Operations & Scheduling Specialist

Summary

Join Sunrise as a Regional Operations & Scheduling Specialist (ROSS) and play a vital role in the operational and clinical success of your assigned region(s). This dual role combines scheduling responsibilities with staff supervision and operational performance support. You will maintain efficient schedules, guide behavior technicians, support key organizational KPIs, and collaborate with various departments. The position offers a hybrid-remote opportunity with schedule flexibility. Responsibilities include scheduling, learner coordination, team collaboration, staff supervision and development, operational and KPI management, and new learner and center launch support. A competitive salary, benefits package, and opportunities for career growth are offered.

Requirements

• Strong organizational and communication skills
• Atleast 2 years' experience in ABA therapy
• Ability to problem-solve and multitask in a fast-paced environment

Responsibilities

• Manage same-day scheduling changes and cancellations while maintaining professional communication with staff and families
• Build and maintain efficient, ongoing schedules for learners and staff, maximizing authorized service hours
• Coordinate day-of fill-ins/re-routes, and future make up sessions in collaboration with clinical staff, families, and other departments
• Create schedule proposals and pre-matches between learners and technicians
• Monitor and support rescheduled sessions to reduce cancellation impact
• Actively contribute as a key member of the local leadership team, working alongside Center Operations Supervisors, BCBAs, Trainers, Recruiters, and others
• Serve as the main point of contact through your region’s group scheduling inbox—responding promptly and professionally
• Coordinate regularly with recruiting to identify staffing needs based on scheduling gaps or learner launches
• Supervise behavior technicians throughout their time at Sunrise, including onboarding, development, and progression through the BT level system
• Track technician progress and coordinate with clinical teams to ensure timely supervision and training
• Maintain and manage staff CR profiles and labeling
• Approve and manage staff time-off requests and availability changes
• Monitor attendance, vacations, and implement coverage solutions where needed
• Support HR and leadership with ongoing leadership and policy implementation
• Monitor key operational metrics including attendance, session conversions, cancellation rates, and billable hour targets
• Oversee daily unconverted appointments and ensure timely conversions in CentralReach
• Maintain and regularly update Authorization Workbooks, regional Google Maps, and relevant tracking tools
• Ensure accurate documentation of scheduling changes in CR activity logs
• Participate in the design and execution of systems and processes aimed at improving overall operational efficiency and KPI performance
• Step in to cover scheduling needs during absences or gaps in your region(s)
• Coordinate initial schedules for new learners in alignment with block scheduling practices
• Collaborate with recruiting to ensure timely staffing for new cases
• Support the Area Operations Manager in the launch, design, and operational planning of new center locations
• Assist with budgeting, coordination, and setup of new centers in collaboration with the clinical department

Preferred Qualifications

• Familiarity with CentralReach or similar EMR systems is a plus
• Leadership or supervisory experience strongly preferred

Benefits

• Hybrid-remote opportunity
• Schedule flexibility and autonomy
• Paid Time Off- 23 paid days off in year 1: Up to 15 days PTO
• 8 paid holidays
• Sick time is available on a state-to-state basis
• 401K retirement plans with 4% match
• Medical, dental, and vision insurance
• Competitive salary commensurate with experience
• Opportunities for career growth within a supportive and dynamic organization