Scientific Consultant, Customer Success

Summary

Join Cradle's Customer Success team as a Scientific Advisor and play a key role in ensuring customer success with Cradle’s software and services. Act as a trusted partner for biotech and pharmaceutical companies, particularly for biotherapeutic and antibody projects. Assist customers in mapping their program goals and data to Cradle’s capabilities, using our machine learning platform, and maximizing the value and impact of our protein optimization software. Collaborate across Cradle’s engineering, product, and sales teams to ensure a superb customer experience and inform product development. Build and maintain strong relationships with customers, measure customer satisfaction, and gather feedback to improve features and services. Contribute to product development by addressing customer needs and expanding the use of Cradle’s platform within customer organizations.

Requirements

• PhD in molecular biology, bioengineering, bioinformatics, or a related field
• 5+ years of experience in biopharma in a scientific role in protein engineering, focusing on antibodies, with experience with biophysical and/or functional assays
• Deep knowledge of the biopharmaceutical R&D process, methods, and tooling
• Excellent analytical and communication skills, with the ability to translate complex scientific concepts into clear, actionable insights
• Proven ability to build strong relationships with a variety of stakeholders, including scientists and business leaders

Responsibilities

• Scientific advisory
• Work closely with Cradle customers, ranging from medium-sized biotechs to global biopharma leaders, to
• Advise on identifying protein optimisation projects within their portfolios that are best suited to the Cradle platform
• Help translate scientific goals of projects (predominantly biotherapeutics) into objectives for the Cradle platform
• Deeply understand customer assays/workflows – research modalities/targets as necessary to gain a foundation in relevant concepts, assays and workflows
• Ensure quality/formatting of customer data is suitable for machine learning
• Train them to use Cradle’s platform
• Collaborate with engineering to ensure our platform outputs optimal protein designs to customers
• Present reports to help the customer interpret and assess platform outputs and forecasts
• Provide recommendations to inform go/no-go decisions and devise the most effective strategy for their projects
• Partnership
• Build and maintain strong relationships with immediate users of Cradle platform within the customer organization, as well as broader business stakeholders. Keep them abreast of results and impact, on both project and portfolio levels
• Help existing customers identify further projects and business units that would benefit from Cradle’s platform, and collaborate with the Cradle sales team to enable these projects through relationship expansion
• Customer Experience and Voice of customer
• Measure and monitor satisfaction of the customers with product as well as service
• Proactively gather customer feedback, and keep the customers informed as their feedback is then turned into improved features and services
• Collaborate with product teams at Cradle to guide product development so as to address customer needs

Preferred Qualifications

• Experience with machine learning
• Experience with non-antibody protein modalities, particularly enzymes
• Experience in relationship management and/or sales in biotech or software industry
• Proficiency in Python and relevant data science libraries (pandas, scikit, scipy, matplotlib, etc.). Familiarity with SQL

Benefits

• A very competitive salary
• A generous equity stake (for full time employees) in the company
• A wide range of benefits and career progression opportunities