Scrum Master

Summary

Join 3Pillar Global as an Agile Team Lead/Scrum Master to guide high-performing product development teams and ensure exceptional client delight. You will drive excellence in product delivery, build confidence with clients and teams, and be accountable for the agile health and governance of your teams. Responsibilities include Scrum and Agile facilitation, client relationship management, monitoring team performance, impediment resolution, and process improvement. You will act as a trusted advisor to clients, manage expectations, and facilitate communication. Success requires strong facilitation, client-centric mindset, problem-solving, servant leadership, adaptability, empathy, continuous learning, and results-orientation. 3Pillar Global offers a flexible work environment, global team opportunities, well-being initiatives, and career growth.

Requirements

• 3+ years of experience as a dedicated Scrum Master in a software development environment
• Proven experience successfully leading and coaching multiple (2+) software development teams simultaneously
• Demonstrable experience working in a client-facing capacity, managing stakeholder expectations and relationships
• Solid understanding of Agile principles and various frameworks (Scrum, Kanban)
• Proficiency with Agile project management tools (e.g., Jira, Azure DevOps)
• Excellent written and verbal communication skills in English

Responsibilities

• Serve as the primary Scrum Master for threewo dedicated client software development teams, facilitating all Scrum ceremonies (Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective) effectively and efficiently
• Coach and mentor development teams, Product Managers, and stakeholders on Agile principles, Scrum framework, and best practices
• Foster a culture of continuous improvement, self-organization, and accountability within the teams
• Help teams identify and resolve impediments to maximize productivity and delivery
• Ensure proper use of Agile tools (Jira) for backlog management, sprint tracking, releasing, dependencies and reporting
• Act as a trusted advisor and primary point of contact for client stakeholders regarding team progress, challenges, and agile processes
• Manage client expectations regarding team capacity, scope changes, and delivery timelines
• Facilitate effective communication channels between client product managers, business stakeholders, and development teams
• Actively participate in agile facilitators group, share knowledge and collaborate on company level activities
• Monitor and report on team performance metrics (e.g., velocity, burndown, lead time) to clients leadership
• Conduct regular health checks and retrospectives to identify areas for improvement in team dynamics, processes, and tools
• Promote cross-functional collaboration and knowledge sharing within and across teams
• Help teams self-organize and make decisions collectively
• Actively identify, track, and remove impediments that hinder team progress, escalating when necessary
• Anticipate and manage risks, developing contingency plans in collaboration with the teams and clients
• Facilitate conflict resolution within the teams and between teams and stakeholders
• Champion continuous improvement initiatives, encouraging experimentation and adaptation of agile practices

Preferred Qualifications

• Experience in a professional services or consulting environment
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience
• Experience with different development methodologies (e.g., Waterfall, hybrid models)
• Experience with geographically distributed teams
• Technical background or understanding of software development lifecycle (SDLC)

Benefits

• Imagine a flexible work environment – whether it's the office, your home, or a blend of both
• From interviews to onboarding, we embody a remote-first approach
• You will be part of a global team , learning from top talent around the world and across cultures, speaking English everyday
• Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams
• We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing
• Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best
• Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries