Summary

Join Minted as a Seasonal Customer Service Representative for the holiday season! Provide outstanding service to customers through various channels while working remotely from October through December 2024. This role requires excellent communication skills, high attention to detail, and experience with customer service tools and software.

Requirements

A Bachelor’s degree or equivalent work experience
1+ years of experience working with customers (preferably at a premium brand)
Excellent written and verbal communication skills
High attention to detail, are organized, and able to follow through

Responsibilities

Provide excellent customer service through various channels including live chats, emails, and phone calls
Address customer inquiries, concerns, and issues promptly and professionally
Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
Use support tools & training including our knowledge base to provide a seamless customer experience
Identify opportunities for improving the customer experience and share those with Customer Service leadership