CSC Generation is hiring a
Bilingual Customer Service Representative

Summary

Join Sur La Table as a Customer Service Representative I to handle customer inquiries, troubleshoot issues, and maintain accurate records. This role requires bilingual proficiency in English and Spanish, strong computer skills, and the ability to work in a fast-paced environment. Additional desired skills include previous experience in handling customer calls and familiarity with service ticket creation.

Requirements

• High school diploma or equivalent required
• Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages
• Strong computer skills, with the ability to navigate multiple systems and databases

Responsibilities

• Handle inbound customer calls, providing assistance and information in a professional and courteous manner
• Respond to inquiries about products, services, billing, and account issues
• Ensure that a ticket is created for every customer interaction using the ticketing system, logging detailed notes and customer information
• Diagnose and troubleshoot customer problems, escalating complex issues to higher support levels as necessary
• Maintain and update customer records in the system after each interaction
• Follow up with customers to provide status updates and confirm issue resolution
• Adhere to company policies, procedures, and quality standards for call handling and ticket creation
• Collaborate with other team members and departments to ensure seamless customer service delivery

Preferred Qualifications

• Previous experience in handling inbound customer calls
• Familiarity with service ticket creation and tracking

Benefits

• Seasonal agreement for peak season (Oct-Dec/Jan)
• Full time $14,000mxn pesos gross, monthly
• $2,000 MXN AHT Bonus Per month
• $4,000 MXN Seasonal Bonus Per Month *
• Law benefits since day one
• Home office
• Full equipment provided
• Possible Full-time contract
• 100% paid training
• Schedule window (8 am - 8 pm)
• 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm)
• 1 hour Lunch - 2 breaks of 15 minutes each
• Two days off (Fri-Sat / Sat-Sun/ Sun-Mon)
• Total Pass
• Only for CDMX and Edo. de Mex