Sector Leader

Summary

Join CloudFactory as a Sector Leader and manage strategic client relationships, executing growth initiatives within a designated sector. This role demands a deep understanding of industry challenges and expertise in aligning AI-driven solutions. You will act as a trusted advisor and account manager, ensuring customer satisfaction, driving revenue expansion, and collaborating with internal teams. The position requires a Bachelor's degree in a related field and 7+ years of experience in account management, customer success, or sales, preferably in technology or consulting. CloudFactory offers a competitive salary, quarterly variable compensation, remote work, comprehensive medical cover, group life insurance, and personal development opportunities.

Requirements

• Bachelor’s Degree in Business, Account Management, or a related field; advanced degree preferred
• 7+ Years of Experience in account management, customer success, or sales, preferably in technology or consulting industries with enterprise clients
• Strategic Thinking & Problem-Solving: Ability to develop actionable plans to address client needs and drive revenue growth
• Relationship-Building: Proven track record of managing and growing long-term client relationships with executive stakeholders
• Communication Skills: Strong ability to present complex concepts to both technical and non-technical audiences
• Analytical Skills: Experience using data to drive decision-making and improvements in customer success and account strategy
• Organization & Multitasking: Strong attention to detail with the ability to manage multiple client accounts simultaneously
• Willingness to Travel: Ability to travel as needed to meet with clients and manage relationships effectively

Responsibilities

• Develop and execute tailored account strategies to align client objectives with CloudFactory’s AI solutions, ensuring long-term value and retention
• Identify opportunities for growth within existing client accounts, leveraging industry insights and data to drive expansion
• Monitor client needs, industry trends, and competitive landscapes to position CloudFactory effectively
• Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers within client organizations
• Serve as the primary point of contact for client accounts, proactively addressing challenges and identifying opportunities for deeper engagement
• Ensure high levels of client satisfaction by understanding business priorities and aligning solutions accordingly
• Meet and exceed revenue targets by identifying upsell, renewal, and expansion opportunities within existing client accounts
• Collaborate closely with sales and marketing teams to develop tailored solutions and proposals that address client needs
• Track and report key performance metrics to measure account success and identify areas for improvement
• Work closely with internal teams—including sales, marketing, customer success, and product management—to ensure a cohesive approach to client management
• Provide insights and feedback to product and service teams to enhance CloudFactory’s AI offerings based on client needs
• Participate in strategic initiatives such as customer journey mapping, service optimization, and industry best practice sharing
• Align client objectives with CloudFactory’s strategic goals, ensuring measurable impact from AI solutions
• Use customer data and insights to identify service gaps and recommend improvements to enhance customer experience
• Develop and implement initiatives to improve customer engagement, satisfaction, and long-term loyalty

Preferred Qualifications

AI Knowledge: Familiarity with AI applications and trends in sectors such as healthcare, finance, or retail is a plus

Benefits

• Market competitive salary
• Quarterly variable compensation
• Remote and Home working
• Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events