Security Operations Engineer

Summary

Join ConnectOS, a top-rated Philippines employer, and contribute to a team empowering organizations through technology. This Security Operations role requires 3-4 years of experience managing security solutions and responding to incidents. You will deliver top-notch service, troubleshoot customer issues, and adhere to ITIL processes. The position involves administering security solutions, creating documentation, and holding customer meetings. Enjoy benefits such as WFH, medical/dental/life insurance, paid leave, a competitive salary, and career growth opportunities. ConnectOS is a Great Place to Work certified company with a strong focus on IT management and strategy.

Requirements

• IT/CS/CE or related degree
• 3-4 years proven Security Operations experience is mandatory
• Managing and Administration / Configuration of Security Solutions including End Point Security (e.g. MS Defender, Trend Micro, CrowdStrike), SIEM (e.g. Rapid7, Sentinel), Vulnerability Management (e.g. Rapid7, Nessus, Qualys), IAM (e.g. CyberArk - Access, PAM), Security Awareness and Phishing Simulation (e.g. KnowBe4, Mimecast), and Application Whitelisting solutions (e.g. Airlock, Microsoft Security)
• Knowledge of Security Frameworks (ASD Essential 8, NIST, etc.)
• Experience with ITSM tools & Documentation (ServiceNow, Confluence)
• Security monitoring, incident response, threat management & vulnerability management experience
• General infrastructure & network awareness
• Security Solutions Implementation, Operational experience
• Experience interacting with customers regularly

Responsibilities

• Deliver top-notch service while managing and securing customer environments
• Provide L2 Support and troubleshoot customer issues within agreed SLAs
• Adhere to Incident, Security, Problem and Change Management processes as per bA/customer standards (ITIL Framework)
• Create and maintain technical guides for bA customer environments
• Provide escalated support from service desk teams (escalated end user / NOC support) and customers
• Create knowledgebase articles and process documents
• Administer security solutions, respond to incidents, and manage vulnerability programs for customers
• Hold periodic customer meetings and presentations around operational activities
• Handle ITSM tools and various documentation repositories like ServiceNow and Confluence
• Monitor security, respond to incidents, manage threats, and drive vulnerability management programs for customers
• Work with OS such as Windows, Linux environments and basic Networking

Preferred Qualifications

• Certification/s in Cybersecurity is a plus
• Experience in MSP environment is a plus
• Experience in supporting Global Operations is a plus

Benefits

• WFH
• Medical, Dental Coverage and Life insurance
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities