Senior Account Manager

Summary

Join Drips, a fast-growing tech-enabled managed service company, as a Senior Account Manager. This is a remote, full-time, quota-carrying role reporting to the Director of Account Management. You will manage a portfolio of strategic health plan accounts, focusing on relationship building, expansion, and retention. Responsibilities include strategic account planning, business reviews, converting customer feedback into actionable strategies, and forecasting revenue. Success requires proven experience in enterprise account management within the healthcare industry and a track record of exceeding sales quotas. Drips offers a high-performance culture, competitive base pay, uncapped commission, and unlimited PTO.

Requirements

• 5–10+ years of enterprise account management experience, or consultative enterprise sales
• Consistent sales quota achievement and Gross and Net Retention success
• Ability to monitor client health, proactively mitigate risk, and have rigor around problem-solving
• Proven ability to sell $1M+ multi-year expansion deals with complex sales motions and 4 – 6+ month cycles
• Deep understanding of payer market dynamics, complexities, and decision-making structures who can advise clients with expertise
• Command and executive presence with the ability to lead strategic conversations SVP decision-makers
• Embraces and contributes to high-performance culture, grounded in team collaboration, discipline, accountability, integrity, and a high drive
• Proven natural leader with the ability to influence and elevate the team around them
• Strong communication and account planning discipline and execution

Responsibilities

• Manage a portfolio of strategic accounts: executive relationships, expanding our footprint, retention, and delivering on key performance objectives
• Partner with client stakeholders (SVPs and Directors of Stars, Quality, Digital, Population Health, etc.) to identify and execute on expansion opportunities tied to measurable outcomes
• Lead strategic account planning and quarterly and annual business reviews that highlight value, build trust, and set the stage for long-term growth within our Voice-of-Customer initiatives
• Convert Voice-of-Customer feedback into actionable strategies and Objective Key Results (OKRs) to improve outcomes and deepen relationships
• Maintain account health by actively mitigating risks, aligning on goals, and ensuring seamless delivery in collaboration with Services and Product teams
• Forecast and report on renewal and expansion pipeline, ensuring visibility and accountability across the business
• Generate and maintain a strong expansion pipeline, converting qualified expansion opportunities into measurable bookings
• Forecast accuracy and maintain CRM discipline on opportunity progress

Preferred Qualifications

Experience in healthcare, health plans, and tech-enabled services (preferred)

Benefits

• Competitive base + uncapped commission upside
• Unlimited PTO