Senior Account Manager

Summary

Join Uberall's Success team in the French and Iberia markets as a Senior Account Manager. Develop strong customer relationships, generate additional revenue, and ensure successful account plan execution. Understand client strategies, KPIs, and goals to identify and mitigate risks. Drive quarterly and annual business reviews, identify new business opportunities, and promote Uberall's offerings. Collaborate with Customer Success Management and Customer Operations for best-in-class service. This role requires significant experience in client relationship management, experience with enterprise customers in the SaaS industry, excellent communication skills, and fluency in English and French. Uberall offers a competitive compensation and benefits package, including flexible work arrangements, a supportive culture, and professional development opportunities.

Requirements

• Significant experience in professional client relationship management, with the ability to ability to plan and strategise at a senior (VP) level
• Experience working for/with enterprise customers, ideally in the SaaS industry
• Excellent and effective communication and presentation skills, demonstrating an ability to influence clients and other stakeholders
• Able to take accountability and record of going above and beyond
• Fluent in English and a Native French speaker

Responsibilities

• Effectively network with the senior stakeholders within our customers; be a trusted advisor to ensure successful account plan execution and business growth
• Understand clients’ strategies, KPIs, goals and ROI metrics to identify risks to clients achieving their goals and develop risk mitigation plans
• Drive the creation and delivery of quarterly and annual business reviews with clients and grow incremental business
• Drive long-term partnership value by developing an understanding of clients’ business, their challenges, operating environment, capabilities, and goals, as well as the location marketing technology industry and competitive landscape
• Develop and own key client initiatives and drive adoption of Uberall technologies.  Actively promote Uberall’s offerings and value to clients to identify ways of driving more revenue
• Identify and deliver on new business opportunities within the enterprise customers.  Curate and communicate expertise based on competitive landscape, best in-house practices, and marketable client success stories
• Work closely and effectively with Customer Success Management and Customer Operations to ensure best-in-class service.  Represent the client's needs with other functional teams and provide input to Product to help shape our development roadmap

Benefits

• A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world
• A truly human culture We’re famous for our culture. Uberallers live by our values. We’re open, collaborative risk-takers with a whole lot of passion and grit
• Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, and Barcelona. We also offer co-working access in Montreal, Paris, London, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations
• A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP
• Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team
• Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location
• All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know
• Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning fund program reinforcing our commitment to fostering a culture of continuous learning
• Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know