Senior Account Manager, Publisher Operations

Summary

Join ID5 as the Lead European Publisher Account Manager and play a pivotal role in shaping the future of digital identity and audience monetization for top-tier European publishers. You will drive publisher development efforts, onboard new accounts, lead integration setup, provide technical support, and proactively monitor account health. This role involves strategic efforts to grow the European publisher footprint, manage go-to-market promotion, and contribute to the design of new features based on partner feedback. You will work closely with cross-department stakeholders, including Commercial, Technical, and Legal teams, and collaborate with the Marketing and Product teams.

Requirements

• 4–7 years of experience managing partnerships with premium publishers
• Proven experience in programmatic advertising, with a strong understanding of SSPs, DSPs, and the broader ad tech ecosystem
• A driven and strategic professional with a consultative approach to partnership and account management
• An articulate and confident professional with strong relationship-building and presentation skills, skilled in engaging senior leaders and handling objections with a consultative approach
• Fluent in English; an additional European language is a plus
• A performance-driven professional with a quantitative mindset, a strong interest in digital advertising technologies, and the ability to simplify complex technical topics
• An entrepreneurial-minded individual who thrives in a startup environment. Responsibility, autonomy, enthusiasm, humility, drive, and a willingness to learn are key characteristics required to be successful in this role

Responsibilities

• Drive publisher development efforts to acquire new European publisher partnerships, explaining the ID5 value proposition and its benefits in a cookieless world
• Onboard new publisher accounts to the ID5 platform, liaising with cross-department stakeholders as needed, including our Commercial, Technical, and Legal teams
• Lead the integration setup post-signature, ensuring account health at the time of launch and communicating best practices for optimal performance
• Act as first-level support for technical questions and QA, troubleshooting any technical issues as they arise
• Proactively monitor account health for top-tier publishers on a monthly basis to ensure integrations are optimized; coordinate and lead check-in calls on a quarterly basis
• Lead strategic efforts to grow the European publisher footprint by expanding usage and adoption across the ID5 product suite and various commercial use cases
• In partnership with the Marketing team, manage go-to-market promotion and case study opportunities with key accounts (newsletters, business cases, joint events including webinars, happy hours, and panels, etc.)
• Liaise with ID5’s Product team to contribute to the design of new features and capabilities to improve publisher services based on feedback from active partners and prospects

Benefits

• Remote-first working policy
• A competitive compensation package, including stock options in ID5
• WeWork membership and option to work from different WeWork locations
• Regular offsites to enjoy face-to-face time and to bond further with your colleagues
• A dynamic environment that offers room for growth and development to all employees
• A friendly, international, and multicultural team