Senior Analyst, Customer Analytics

Summary

Join Jobber's Analytics team as a Senior Analyst, Customer Analytics! You will support analytical initiatives driving insights into customer behavior, retention, and revenue growth. Collaborate with various teams to provide data insights and analytical solutions, perform deep-dive data analysis, and design reports and dashboards. Leverage data to identify revenue growth and operational efficiency opportunities. This role requires expert-level SQL skills, proficiency with BI tools like Tableau, and strong quantitative skills. Jobber offers a hybrid work model, comprehensive benefits, and a supportive work environment.

Requirements

• Have expert-level SQL programming skills
• Have a solid understanding of complex relational data structures
• Be proficient with BI tools such as Tableau, enabling the creation of clear and effective data visualizations
• Have strong quantitative skills and experience utilizing scientific analytical methods and quantitative analysis techniques
• Have experience creating and delivering custom analytics to uncover insights that drive data-informed decisions and business growth
• Possess analytical curiosity, creativity, and flexibility, with a willingness to learn and adapt to evolving business needs
• Have strong business acumen, and a passion for storytelling using data with an ability to synthesize complex information into simple, clear and compelling actionable insights
• Have excellent communication skills with the ability to work collaboratively across multiple stakeholders
• Be able to work under data & time constraints

Responsibilities

• Be a thorough analyst and a consultant to various GTM teams by providing data insights and analytical solutions that inform strategy, optimize decision-making, and measure the impact of key initiatives
• Collaborate with stakeholders to understand their business objectives, translate business objectives into proposed solutions (e.g. analysis, KPIs, BI, Data Science) and socialize the proposals to ensure stakeholder alignment & buy-in
• Perform hands-on deep-dives and exploratory data analysis to uncover insights, identify trends, and support data-driven business decisions
• Design and develop reports, dashboards, and success metrics to provide a clear and comprehensive view of business performance
• Evaluate the effectiveness of key strategies and initiatives through data analysis, continuously raising the bar on using domain knowledge, technical expertise, and business context to drive impact
• Identify opportunities for revenue growth and operational efficiency by leveraging data to uncover trends, gaps, and potential areas of improvement
• Support experimentation and testing initiatives by providing analytical input on experimental design, measurement approaches, and best practices to assess the impact of customer engagement strategies

Preferred Qualifications

• Have a background in areas such as sales performance analytics, conversion analysis, partnership impact evaluation, campaign performance measurement, or customer segmentation for targeted communications
• Have prior experience with SaaS business models
• Foster a collaborative and supportive work environment by actively participating in knowledge-sharing sessions and seizing opportunities to engage with peers and the peer review process, contributing to the overall professional growth and development of the team
• Be proactive and relentless. You are comfortable seeking information independently, solving conceptual problems, corralling resources and delivering results
• Have a strong and confident communication style. You have the ability to actively listen, empathize and consult with stakeholders, and you can take something complex and difficult and make it easy to digest
• Be comfortable in an ambiguous and fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet
• To work with a group of people who are humble, supportive, and give a sh*t about our customers
• HYBRID: Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada