Senior Analyst, Product Analytics

Summary

Join Jobber's Analytics team as a Senior Analyst, Product Analytics! You will contribute to analytical initiatives advancing Jobber's subscription product capabilities, user experience, and product marketing strategy. Collaborate with stakeholders to translate business objectives into analytical solutions and drive data-informed decisions. Perform hands-on analysis, provide BI team requirements, and collaborate with the Data Science team on ML/AI developments. Advocate for impact-based opportunity assessment and support experimentation initiatives. This role requires expert-level SQL skills and experience in SaaS product analytics.

Requirements

• Expert-level SQL programming skills
• Experience creating and delivering custom analytics for SaaS product development
• Experience with complex relational data structures
• Experience with business cases and making recommendations with data
• Analytical curiosity and willingness to learn
• Analytical creativity and flexibility
• Business acumen, strategic thinking, the ability to see a bigger picture and the ability to weigh pros and cons of different options
• Ability to work under data & time constraints

Responsibilities

• Be a contributing member to stakeholder teams by proactively proposing analytical solutions and data insights that drive improvement in product functionality, user experience, pricing and other product development and / or GTM decisions
• Collaborate with colleagues and stakeholders to understand their business objectives, translate business objectives into proposed solutions (e.g. analysis, KPIs, BI, Data Science) and socialize the proposals to ensure stakeholders’ alignment & buy-in
• Perform (hands-on) analysis to drive insights, and inform business recommendations or marketing / PR content
• Provide BI team with requirements for product analytics data, reports and dashboards
• Collaborate with the Data Science team on ML / AI developments supporting Product Analytics, GTM Marketing strategy and development of automated A/B testing capabilities
• Advocate and propagate philosophy of impact-based opportunity assessment and quantify the impact assessment of all new ideas for product and experience improvement
• Support experimentation initiatives by providing requirements for experimental design and successful measurement and Jobber’s general culture of experimentation by providing consultation on best practices (e.g. applied statistics, tooling, quantity of experiments, importance statistical significance)

Preferred Qualifications

• Python would be an asset
• Foster a collaborative and supportive work environment by actively participating in knowledge-sharing sessions and seizing opportunities to engage with peers and the peer review process, contributing to the overall professional growth and development of the team
• Be proactive and relentless. You are comfortable seeking information independently, solving conceptual problems, corralling resources and delivering results
• To have a strong and confident communication style. You have the ability to actively listen, empathize and consult with stakeholders, and you can take something complex and difficult and make it easy to digest
• Be comfortable in an ambiguous and fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family