Senior Analyst, CX Analytics and Insights

Summary

Join SharkNinja as a Senior Analyst, CX Analytics and Insights, and contribute to exceptional consumer experiences through data-driven insights. You will build and enhance Power BI dashboards, conduct quantitative analysis, and prepare reports for executive meetings. Proactive identification of data trends and communication of actionable insights are crucial. The role involves presenting findings to various stakeholders and collaborating across teams. Remote work is available. The ideal candidate possesses advanced proficiency in Power BI, DAX, Excel, and SQL, along with experience in data visualization and presentation.

Requirements

• Advanced proficiency in PowerBI and DAX required
• Advanced proficiency in Excel and Power Point required
• Ability to create visualizations of data trends to present to cross functional teams and management
• SQL proficiency is also expected in this role with Python being an asset
• Comfortable presenting to front line associates and to C-Suite executives
• Experience with AI transcript analysis and Sediment Analysis
• Able to work with substantial amounts of data and easily identify meaningful trends
• Adapts well to change and manages time effectively to meet deadlines

Responsibilities

• Create and continuously enhance PowerBI dashboards
• Provide day to day quantitative analysis, as requested by Executives or Management. Work with different data sources, proceed to analysis, and share results with stakeholders
• Prepare Daily/ Weekly / Monthly reports for key executive meetings, that provide actionable insights vs. just the data, in a clear and concise manner
• Be proactive with data findings to shape the future of Consumer Excellence, not being comfortable with the status quo
• Capable of summarizing complex data to be presented/shared in a simple comprehensible way for SharkNinja executives via PowerPoint
• Represent the voice of the Consumer Excellence team in cross functional meetings and represent own area of specialization with confidence and purpose
• Participate fully as a member of the team and contribute to a positive and inclusive work environment

Preferred Qualifications

• Bachelor's degree preferred
• Previous experience in the durable goods category a definite asset

Benefits

• Competitive health insurance
• Retirement plans
• Paid time off
• Employee stock purchase options
• Wellness programs
• SharkNinja product discounts