Headway is hiring a
Senior Associate

Summary

Join us and help change mental healthcare for the better. As the Senior Associate, supporting Clinical Quality Review at Headway, you will play a pivotal role in ensuring the delivery of high-quality patient care as we scale to clinical excellence.

Requirements

• You are a clinician: You have 1+ years of experience in a behavioral health role with your masters degree in counseling, social work, psychology, or other related field. You currently hold an unrestricted clinical license to practice
• You are a peer leader: You embody a 'company-first' mentality, always ready to assist your peers and collaborate across functions. You're known for leading with resilience through challenges
• You are a quality guru: you have a track record of designing and implementing quality programs in the behavioral health space. Your knowledge of industry best practices is deep, and you're passionate about pushing those practices forward
• You are an exceptional communicator: your communication skills allow you to deeply understand therapists' needs and translate those insights into impactful implementation. You excel at building rapport and conveying complex ideas succinctly
• You are curious and empathetic: your genuine interest in therapists' experiences drives you to conduct thorough discovery and build strong, empathetic connections. You approach problem-solving with an open mind and a commitment to understanding others' perspectives
• You are an organizer: you possess innate organizational skills, with a keen eye for creating order and clarity. Your ability to categorize, file, and format information makes learning and operational processes smoother and more intuitive

Responsibilities

• Conduct comprehensive reviews and analyses of clinical data, documentation, and performance metrics to assess the quality and effectiveness of patient care delivery
• Lead or participate in quality improvement projects aimed at enhancing patient outcomes, safety, and satisfaction. Develop action plans, implement interventions, and monitor progress to achieve measurable improvements in clinical quality
• Develop, update, and enforce clinical quality policies, procedures, and protocols in accordance with industry standards, regulatory requirements, and best practices. Ensure compliance with relevant regulations and accreditation standards
• Provide training and education to clinical staff on quality improvement methodologies, documentation best practices, and regulatory compliance requirements. Foster a culture of accountability, transparency, and continuous learning
• Collaborate with interdisciplinary teams, including clinician and cross functional stakeholders, to align quality improvement efforts with organizational goals and priorities. Communicate effectively with stakeholders to ensure buy-in and support for quality initiatives
• Develop and maintain performance measurement systems to track key quality indicators and outcomes. Establish benchmarks, targets, and goals for clinical quality improvement and monitor progress towards achievement
• Stay current on emerging trends, best practices, and innovations in healthcare quality management. Engage in ongoing professional development activities, such as attending conferences, workshops, and training sessions

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development