Senior Associate, Strategy & Operations

Summary

Join Headway's growing operations team and help build a new mental healthcare system. You'll design and build foundational operational initiatives, implement scalable products and processes, and collaborate with cross-functional teams. This role requires 3-5+ years of experience in consulting, operations, or investment banking; experience at a high-growth startup is a plus. You will be a self-starter, data-driven, collaborative, a systems thinker, and a team builder. Headway offers competitive compensation, comprehensive benefits, and opportunities for professional development.

Requirements

• 3-5+ years of experience in consulting / operations / investment banking or related experience
• Be a self-starter
• Be a master disambiguator/simplifier and constantly pushing toward clarity and execution
• Be highly data-driven
• Be able to drive complex analyses and translate into key actionable insights, projects and OKRs
• Be a collaborator
• Be able to proactively partner across teams while holding teams accountable for business results
• Be a systems thinker
• Be inclined to solve problems with product and automation
• Be a team builder
• Be passionate about growing and developing a team

Responsibilities

• Design and build foundations for a variety of 0-1 initiatives within the Operations function, such as piloting new products, processes, and programs
• Drive the build, execution, monitoring & ongoing implementation of scalable products and processes that enable us to deliver on core business challenges
• Lead cross-functional efforts with our product, engineering, payer, and CX teams to drive core ops processes and achieve team OKRs
• Collaborate closely with cross-functional stakeholders across the company to achieve shared goals

Preferred Qualifications

Operations experience at a high-growth startup

Benefits

• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development