Senior Associate Consultant

Summary

Join Harbor's growing legal technology team as a Senior Associate Consultant specializing in Contract Lifecycle Management (CLM). You will help Fortune 500 companies select, implement, and optimize CLM solutions. This role involves providing expert services in assessing contract management processes, developing strategic roadmaps, optimizing workflows, selecting appropriate systems, implementing solutions, enhancing processes, and providing ongoing support. The position requires significant experience in CLM, AI, service delivery, and client advisory. Remote work is available in any US location, with a preference for Chicago. The primary focus will be supporting a multi-year CLM implementation project.

Requirements

• 3-6 years of relevant experience in legal consulting or with a CLM provider, specifically in a customer facing role advising clients
• Four-year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education
• Demonstrated knowledge of the following areas
• Industry leading CLM technologies and service providers
• AI opportunities and best practices throughout the contract lifecycle
• CLM stakeholders and their typical roles and responsibilities
• Common legal operations and CLM platform integrations
• Components of a highly developed CLM program
• IT implementation methodologies and controls
• Managing project budgets, resources, and timelines
• Ability to independently manage multiple concurrent engagements and clients
• Excellent communication and storytelling skills (written, via data and deliverables, and verbally)
• Keen attention to detail and capability to prepare polished client deliverables
• Willingness to self-study and learn new concepts or technologies to solve problems
• Aptitude and desire to learn and develop generative or other AI-enabled solutions
• Have permanent US work authorization

Responsibilities

• Serve as primary project manager and provide configuration support
• Coordinate across teams and manage individual workstreams to promote on-time delivery
• Actively manage the project plan and provide transparency into upcoming activities
• Interact with client stakeholders to facilitate status calls and prepare status reports across numerous engagement teams
• Spearhead change management initiatives and communications planning
• Prepare steering committee materials
• Support project delivery through hands on implementation support and system configuration of workflows and templates
• Providing guidance, instruction, and oversight in driving the completion of deliverables and client commitments
• Developing current and future client relationships through exceptional service delivery
• Facilitate information gathering workshops with senior legal, business, and IT stakeholders to understand current state processes and gather future state goals and objectives
• Develop and present recommendations and implementation roadmaps to client leadership teams on how to mitigate risk, enhance the project, and/or achieve operational efficiencies
• Create CLM process documentation, workflow diagrams, playbooks, standard operating procedures, roles and responsibilities matrices, checklists, trackers, and other deliverables as requested
• Identify and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes
• Define change management strategies and facilitate (or execute) key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience
• Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers
• Serve as lead project manager for system implementation project, including creating and maintaining project schedules, managing the project budget and scope, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors

Preferred Qualifications

Preferred hands-on experience implementing, using, or administering Evisort