Senior Associate, Retail Distribution

Summary

Join Lume, a fast-growing personal care brand, as a Sr. Associate, Retail Distribution! You will oversee North American distribution, ensuring orders are processed and delivered efficiently. Responsibilities include order management, process improvement, cost reduction, and collaboration with internal and external stakeholders. This role requires 3+ years of operational experience, strong analytical skills (Excel and SAP), and excellent communication. You'll be a key player in optimizing our fulfillment processes and driving operational excellence. Lume offers a comprehensive benefits package including medical, dental, vision, 401k match, equity, flexible time off, and generous parental leave.

Requirements

• 3+ years of experience working in operations
• Numerically and analytically minded - experience in Excel and SAP
• Strong attention to detail
• Sense of urgency and show bias for action
• Self-starting capability required to achieve high expectations in a fast-paced environment
• Comfortable making informed decisions with imperfect information
• Strong communication, teamwork, and problem-solving skills

Responsibilities

• Oversee tactical operations at North American distribution centers and ISM kitting partners for retail fulfillment
• Serve as the subject matter expert for your respective areas and help troubleshoot fulfillment and transportation-related customer issues
• Collaborate with Supply Chain, R&D, Planning, Retail, and Accounting/Finance to ensure proper fulfillment of orders including stocking strategy, timing of order processing at DC, and confirmation of order delivery
• Work with the Lumē Retail team each week on upcoming orders, risks to orders and priorities
• Establish and monitor KPIs on operational performance measurement systems such as on-time in-full delivery and fulfillment cost metrics
• Learn and utilize new technology to drive root cause analysis and problem resolution relating to on-time delivery and other team metrics
• Troubleshoot EDI orders with our partners and drive closure to issues, ensuring 100% fulfillment and data processing completion
• Collaborate with Retail, Supply Chain and R&D to reduce fulfillment costs
• Create Standard Operating Procedures to ensure quality and consistency at distribution centers

Preferred Qualifications

• You are a learner - always seeking to improve yourself, your team, and the world around you
• You are customer focused - always looking to see a challenge through the eyes of our customers
• You are process oriented - comfortable establishing and improving processes across operational areas
• You have a sense of humor - we take our work seriously and ourselves un-seriously

Benefits

• Medical, dental, and vision coverage
• 401k match
• Equity in Harry’s
• Flexible time off and working hours
• Wellness and L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
• Up to 20 weeks of pregnancy leave and up to 16 weeks of parental leave
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands