Senior Associate, Volunteer Relations

Summary

Join Team Rubicon as a Leased Employee, Senior Associate Volunteer Relations! This 3-month temporary role (with potential extension) offers a remote position within the US, focusing on volunteer relations. As a Subject Matter Expert, you will conduct investigations, advise staff and volunteers, and partner with various teams to resolve issues and improve the volunteer experience. You will also develop solutions and policies, standardize investigation approaches, and manage feedback processes. This contingent, hourly position offers a flexible schedule and requires strong communication and investigation skills. The role reports to the Deputy Director, Volunteer Management.

Requirements

• Minimum of 3-5 years of relevant professional experience in employee or volunteer relations
• Experience with Microsoft Dynamics and other Microsoft 365/Office Suite: Excel, PowerPoint, Word, Outlook, and SharePoint
• Solid experience with conducting employee and/or volunteer investigations and reporting
• Strong written and verbal communication skills, with the ability to communicate effectively with volunteers, staff, and stakeholders
• Ability and willingness to work evening and weekend schedule as needed

Responsibilities

• Conduct investigations, convene, and conduct participation status committees, provide accurate & timely response to concerns, and work with Branch teams to determine practical solutions to ensure fairness and legal compliance
• Advise and consult Team Rubicon employees, Volunteer Leaders, and Command & Ground (C&G) staff in the resolution of volunteer relations issues
• Act as a Subject Matter Expert (SME) to provide strategic coaching to TR employees, Volunteer Leaders, Command & General staff at all levels on addressing a variety of people issues, while effectively mitigating organizational risk
• Partner with People Ops Business Partners, Talent & Organizational Development, and Legal teams to implement scalable solutions as well as provide developmental training & coaching on volunteer relations techniques, corrective action & documentation, and performance management best practices
• Provide regular insights to the business to aid in risk mitigation and develop solutions, programs, and policies to improve the employee and Greyshirt volunteer experience
• Standardize investigation approach and manage the feedback and incident reporting process, including conducting surveys and focus groups

Preferred Qualifications

Bachelor's degree in a relevant field such as human resources, business administration, public administration, or non-profit management

Benefits

Flexible & non-traditional work schedule