Senior Associate Consultant

Summary

Join Harbor's growing team as a Senior Associate Consultant specializing in Contract Lifecycle Management (CLM), Artificial Intelligence (AI), and client advisory. You will support CLM implementation and assessment projects for Fortune 500 companies, focusing on service delivery and client relationship management. Responsibilities include assisting in project administration, contributing to deliverables, and developing client relationships. This remote role, preferably based in Chicago, offers opportunities to work with leading CLM technologies and contribute to process improvements. The CLM team provides services encompassing assessment, roadmap development, optimization, selection, implementation, enhancement, and support of contract management solutions. You will play a key role in helping clients manage their contract management solutions.

Requirements

• 3-5 years of relevant experience in legal consulting or with a CLM provider, specifically in a customer facing role advising clients
• Experience performing CLM process and/or technology assessments, selecting and implementing CLM platforms, designing CLM operating models, creating CLM documentation (e.g., playbooks), or advising on best practices
• Four-year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education
• Demonstrated knowledge of the following areas: Industry leading CLM technologies and service providers
• AI opportunities and best practices throughout the contract lifecycle (i.e., surgical redlining and/or data extraction)
• CLM stakeholders and their typical roles and responsibilities
• Common legal operations and CLM platform integrations
• Components of a highly developed CLM program
• IT implementation methodologies and controls
• Ability to independently support multiple concurrent engagements and clients
• Excellent communication and storytelling skills (written, via data and deliverables, and verbally)
• Keen attention to detail and capability to prepare polished client deliverables
• Willingness to self-study and learn new concepts or technologies to solve problems
• Aptitude and desire to learn and develop generative or other AI-enabled solutions
• Have permanent US work authorization

Responsibilities

• Support multiple engagements and client relationships
• Assist in service delivery and project administration
• Provide guidance and contribute to the completion of deliverables and client commitments
• Develop current and future client relationships through exceptional service delivery
• Assist in facilitating information gathering workshops with senior legal, business, and IT stakeholders to understand current state processes and gather future state goals and objectives
• Support benchmarking CLM processes, technologies, reporting and metrics, and team structures against industry best practices
• Differentiate between CLM providers and available technologies and identify technologies to satisfy client requirements to client leadership
• Contribute to the development and presentation of recommendations and implementation roadmaps to client leadership teams on how to mitigate risk, enhance the CLM program, and/or achieve operational efficiencies
• Assist in mapping current state workflows to new technology-enabled processes and/or integrations to create innovative yet practical solution frameworks
• Create CLM process documentation, workflow diagrams, playbooks, standard operating procedures, roles and responsibilities matrices, checklists, trackers, and other deliverables
• Identify and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes
• Support change management strategies and facilitate (or execute) key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience
• Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers
• Assist in project management for system implementation projects, including tracking project schedules, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors
• Serve as a key point of contact for our key client contacts, which may include legal technology managers, legal operations leads, Procurement, and Sales leads
• Cultivate relationships with current clients and work with team members to become trusted advisors and future lead client contacts
• Support quarterly business reviews with key account clients
• Enhance our internal methodologies, documentation, training, project delivery approaches, and tools
• Participate in company-wide strategic initiatives
• Volunteer for company-sponsored community enrichment programs

Preferred Qualifications

Preferred hands-on experience using and/or administering Ironclad, Agiloft, and/or Malbek

Benefits

This role is open to remote work in any US location, with a preference for those in Chicago, our headquarters and where some of the CLM team resides