Senior Associate, Workforce Planning

Summary

Join Angi's Care Operations team as a Senior Strategy Associate and contribute to the success of rapidly growing businesses. You will oversee service delivery to Angi customers and professionals, playing a key role in strategy, operations, and care. This position involves data analysis, reporting, budgeting, forecasting, financial modeling, and improving customer and professional experiences. You will build reports and presentations, optimize tool investments, leverage cost structures, execute the yearly budgeting process, and continuously evaluate forecasting mechanisms. The role requires strong analytical and problem-solving skills, advanced Excel proficiency, and the ability to communicate effectively. Angi offers a competitive salary, performance bonus, equity package, full benefits, flexible vacation, pet discounts, and a 401k with company match.

Requirements

• 2-3 years of professional experience in an analytical role
• Strong organizational and project management skills, with great attention to detail
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience
• Problem-solving mindset with an eagerness to learn and take ownership of complex projects
• Ability to explain information in a simple, digestible way to a variety of audiences
• Interest in working with a dynamic team in a fast-paced environment
• Driven by data and analytics to deliver impactful solutions

Responsibilities

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost
• Develop a deep understanding of Care technology and tools to optimize the value of tool investments and ensure the tools are enabling the Care organization to meet KPIs
• Leverage Care cost structure and allocation methods to understand how to maximize Care experience within financial constraints
• Execute yearly budgeting process and ensure alignment with Finance organization on forecasting and actual reconciliation on weekly and monthly basis
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices
• Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines

Preferred Qualifications

• Experience with Looker, SQL, or other data visualization tools is a plus
• Familiarity with SaaS like Salesforce is a plus

Benefits

• The salary band for this position range s from $60,000 - $80,000 commensurate with experience and performance . Compensation may vary based on factors such as cost of living
• This position will be eligible for a competitive year end performance bonus & equity package
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)