Senior Azure Engineer

Summary

Join our outstanding 24x7 global support team as an Azure Systems Engineer and be a key part of keeping prestigious games online for our customers. You will be the main point of contact, swiftly and articulately responding to customer requests and resolving complex technical issues. You will thrive in a fast-paced environment, working on challenging problems across multiple teams and translating customer challenges into solvable problems. You'll need deep experience in Linux and Windows server administration, cloud technologies, and a customer-facing technical support background. This is a remote position based in the Philippines, requiring flexibility to work in the US Pacific time zone or client time zones.

Requirements

• Have experience with hosting/IaaS/cloud products and services in a customer-facing technical support capacity
• 5-8 years progressive responsibility in helpdesk environment
• Have deep experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.)
• Be a self-managed, responsible and highly productive individual - known by others for getting things done right the first time
• Have a keen curiosity about programming or tinkering with your own code-based projects!
• Have experience working as part of a global shift-orientated team with handovers of information
• Have a fully functional and up-to-date computer with which to perform duties
• Be willing to install next-generation endpoint protection on the computer
• Be a current resident of the Philippines and can perform work from there
• Be willing to work in US Pacific time zone or client time zone

Responsibilities

• Ensure a detailed understanding and troubleshooting of user’s needs, responding to customer requests and tickets within contractually committed SLA
• Monitor, manage and maintain daily activities of Azure environments, respond and address system alerts
• Assist with resource provisioning, migration, configuration in Azure
• Manage cloud networking and security (Firewalls, NSG’s, ASG’s, WAF’s)
• Be comfortable raising issues to relevant technical teams where vital, as well as supporting users and internal teams by assuming relevant roles within a defined incident management process
• Respond to sophisticated tickets, navigating difficult scenarios that may require you to work across multiple teams