Senior Azure Support Engineer

Summary

Join Enavate as a Senior Azure Support Engineer and play a key role in designing, developing, and managing our Azure infrastructure. You will manage and maintain Azure public cloud environments, troubleshoot complex infrastructure issues, and collaborate with customers. This role requires 6+ years of experience in Azure, Windows, and Citrix technologies, specific certifications (Citrix CCP-V or equivalent, AZ-104), and strong technical and soft skills. The position offers a hybrid or remote work option, a competitive salary ($90,000–$140,000 per year), and comprehensive benefits including health insurance, wellness programs, flexible work arrangements, unlimited PTO, and professional development opportunities. US citizenship and a CJIS security clearance (or willingness to obtain one) are required. The role involves 24/7 on-call rotation every 3 weeks.

Requirements

• 6+ years of experience implementing and supporting Azure, Windows, and Citrix technologies
• Proven experience with Citrix ADC, CVAD, Citrix Cloud DaaS
• Extensive knowledge of Windows technologies: RDS, IIS, GPOs, and Active Directory
• Familiarity with Netscaler Load Balancing solutions and Azure networking
• Experience with ASR/DR testing and failovers
• Citrix CCP-V certification or equivalent work experience
• AZ-104 certification
• Working knowledge of Microsoft CSP program and Lighthouse
• Ability to troubleshoot and resolve complex Azure, Windows, and Citrix issues
• Understanding of data communication architectures
• Positive attitude with a passion for solving challenging infrastructure issues
• Strong interpersonal skills and the ability to collaborate with customers and team members
• Ability to manage multiple tasks and projects simultaneously
• Self-starter capable of working independently on complex tasks
• Demonstrated ability to perform well under pressure
• Bachelor’s Degree in MIS, Computer Science, or equivalent experience
• US citizenship and willingness to obtain a CJIS security clearance

Responsibilities

• Implement, support, and maintain 24x7 Azure CSP environments, including Citrix and Windows technologies
• Manage Azure configurations and resource deployments in compliance with established technology policies
• Troubleshoot and resolve Azure performance issues and manage the availability of critical services
• Lead multiple large-scale projects in a fast-paced, dynamic environment
• Provide technical leadership to team members and guide them in resolving Azure, Windows, and Citrix escalations
• Make ongoing recommendations to improve Azure, Citrix, and Windows policies and standards
• Design technical solutions that enhance performance, increase redundancy, and add flexibility to infrastructure
• Collaborate with customers and team members to troubleshoot and resolve infrastructure issues
• Coordinate with third-party vendors, evaluate vendor software, and make recommendations to leadership
• Prioritize and resolve incidents, ensuring timely resolution
• Participate in on-call rotations as an Azure and Citrix escalation engineer (approx. one week per month)
• Build and maintain cloud environments for high availability, ease of maintenance, and scalability
• Ensure proper upgrade and backup strategies for core infrastructure
• Regularly participate in change control activities following ITIL change management standards

Preferred Qualifications

• Additional Citrix or Azure certifications
• Powershell scripting for deployment automation

Benefits

• Competitive health insurance
• Wellness programs
• Mental health resources
• Flexible working hours
• Remote work options
• Access to a range of training programs, workshops, and reimbursement for certifications and courses
• Unlimited paid time off (PTO)
• Employee recognition programs
• Base salary: $90,000–$140,000 per year, depending on location and experience