Senior BI Engineer

Rackspace Technology
Summary
Join our team as a Senior BI Platform Engineer and leverage your 10+ years of experience in Tableau, Power BI, Alteryx, and MicroStrategy. As a technical lead and administrator, you will ensure reliable performance, provide advanced user support, and engage with stakeholders. You will implement and maintain CI/CD pipelines for BI assets, ensuring scalable and automated deployments. Responsibilities include managing permissions, data sources, and server performance across multiple platforms. You will collaborate with cross-functional teams, monitor platform performance, and work with data engineering teams to ensure data quality. This role also involves creating documentation, training users, and acting as a liaison between stakeholders and technical teams.
Requirements
- 10+ years of experience in a BI support or engineering role
- Advanced experience with Tableau, Power BI, Alteryx, and MSTR, including administrative functions, troubleshooting, and user support
- Proven experience providing L3 support and managing CI/CD pipelines for BI platforms
- Strong knowledge of BI architecture, data visualization best practices, and data modeling concepts
- Excellent problem-solving and communication skills, with the ability to interact confidently with senior business leaders
- Bachelor’s degree in computer science, Information Systems, or a related field
Responsibilities
- Serve as platform administrator for Tableau, Power BI, Alteryx, and MSTR—managing permissions, data sources, server performance, and upgrades
- Provide Level 3 (L3) support for BI platforms, resolving complex technical issues, root cause analysis, and platform-level troubleshooting
- Design, implement, and maintain CI/CD pipelines for BI dashboards, dataflows, and platform configurations to support agile development and deployment
- Collaborate with cross-functional teams to gather requirements and ensure proper implementation of dashboards and analytics solutions
- Monitor and optimize BI platform performance, usage, and adoption
- Work closely with data engineering teams to ensure data quality and availability for reporting needs
- Create and maintain documentation for governance, support processes, and best practices
- Train and mentor users and junior team members on BI tools and reporting standards
- Act as a liaison between business stakeholders and technical teams, ensuring alignment and timely resolution of issues
- Manage all BI upgrades
- Manage Power BI gateway, Tableau bridge, Alteryx server and other BI platforms capacity optimally
- Manage and enable new features in each of the BI platforms
- Manage licenses for each platform – automated assignments, off-boarding users off the licensing and manage the licensing optimally
- Manage RBAC for all the BI platforms
Preferred Qualifications
- Experience with Tableau Server/Cloud, Power BI Service, and MSTR administration
- Familiarity with enterprise data governance and access control policies
- Certifications in Tableau, Power BI, Alteryx, or MSTR are a plus