Senior Business Analyst

Summary

Join the African Leadership University (ALU) as a Senior Business Analyst in the Transformation Office, translating ALU's vision into high-quality digital solutions. This strategic role blends analytical thinking, user-centered design, Agile expertise, and quality assurance leadership. You will bridge business stakeholders and the tech team, ensuring clarity and value in all projects. A key responsibility is coaching junior team members. The position requires significant experience in business analysis within a digital product or enterprise transformation setting, along with proficiency in Agile methodologies and specific technologies like Salesforce and Oracle NetSuite. The ideal candidate will possess strong analytical and communication skills and a proven track record of success in a collaborative environment.

Requirements

• 7+ years of experience in Business Analysis, preferably in a digital product or enterprise transformation context
• Strong experience writing user stories, acceptance criteria, and managing product backlogs in Agile environments
• Demonstrated ability to facilitate requirement-gathering sessions and translate ideas into functional specifications
• Hands-on experience working with Salesforce (CRM, SIS or Marketing Cloud) and ERP systems such as Oracle NetSuite
• Strong proficiency in process mapping using standards such as BPMN (Business Process Model and Notation) or similar frameworks
• Experience integrating business workflows across CRM, Student Information Systems and finance systems
• Proven track record working closely with software development and QA teams
• Excellent analytical skills and attention to detail, particularly in user experience and interface design
• Confident communicator who can influence, challenge, and drive alignment among diverse stakeholders
• Experience with tools like Jira (or equivalents)

Responsibilities

• Lead the elicitation, analysis and documentation of business requirements across cross-functional teams
• Translate business requirements into clear and concise user stories with thorough acceptance criteria using tools like Jira
• Champion Agile methodologies within the team—facilitating ceremonies, supporting sprint planning, and refining the backlog
• Serve as the internal QA gatekeeper, ensuring stories are well-defined, testable and meet business objectives
• Collaborate closely with UX/UI designers, developers and QA teams to ensure requirements are user-friendly and technically feasible
• Drive requirements gathering and system integration efforts involving Salesforce (e.g. CRM, Marketing Cloud, SIS) and ERP platforms like Oracle NetSuite across business units such as Finance, Admissions, Marketing and Procurement
• Create clear, standardized process maps using BPMN or similar notation to document current and future state workflows
• Test functionality created to ensure system requirements and configurations are optimized to support end-to-end business processes across platforms
• Ask the right questions to challenge assumptions and uncover true business needs
• Provide leadership and oversight for QA testers, and perform hands-on validation of delivered features
• Act as a mentor to junior BAs, helping build their capabilities and encouraging a culture of continuous improvement

Preferred Qualifications

Experience in EdTech or nonprofit/mission-driven organizations